Question 1

What are your company's main products?

Accepted Answer

We offer domestic, commercial, and industrial water purification systems. Customizable styles and functions cater to families, shops, and factories.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full customization services, including logo printing and carton design without extra thresholds, meeting minimum order quantity.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in water purification R&D and production, we have 5 lines producing 150,000 units yearly. We control the full chain from R&D to production, ensuring strict quality compliance.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for standard styles takes 7-15 days; complex functions take 15-30 days. Timelines are negotiable, and progress updates are provided.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to 100+ countries. Domestically, we use SF, Deppon, ZTO; internationally, DHL, FedEx, UPS, sea, and air freight with customs assistance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock items ship in 3-5 days post-payment; customized items ship 3 days post-production. Logistics: 1-7 days domestic, 3-10 international, 15-45 sea freight.

Question 7

Minimum order quantity MOQ: 10 units for in-stock, 100 for custom. Bulk orders get tiered discounts; negotiate with specialists.

Accepted Answer

Minimum order quantity is 10 units for in-stock items and 100 units for custom orders. Bulk orders receive tiered discounts; please negotiate with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1. Contact the business specialist for product style, quantity, customization, and quote confirmation; 2. Both parties sign a purchase and sales contract; 3. Customer pays deposit; 4. We arrange production/stock preparation and update progress; 5. After production, customer inspects (video or on-site) and pays balance; 6. We arrange shipment and update logistics.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty. It covers core components (excluding filters, 6-month warranty as consumables), main body, motors, etc., for repairs and replacements due to non-human damage. During the warranty, free maintenance and parts replacement are provided with no labor or component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty, contact customer service for maintenance. We provide original parts, charging only for components + a small labor fee. The process ensures efficient service; we offer lifelong technical consulting for usage inquiries.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters need regular replacement for effective water purification. Replacement cycles: PP cotton filter every 3-6 months, activated carbon filter every 6-12 months, RO filter every 2-3 years. Adjust based on water quality and usage; we remind customers when due and provide original filters for quality assurance.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Function

Cold Water Tank

Raw Water Tank

Pure Water Tank

Filter

Screen

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

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