Question 1

What are your company's main products?

Accepted Answer

We provide domestic, commercial, and industrial water treatment solutions, customizable to meet diverse purification needs across scenarios.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

We offer full-process customization, including logo printing and carton design, with no extra thresholds, meeting MOQ requirements.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in water purification R&D and production, we manage 5 production lines, yielding 150,000 units annually. We ensure quality control across the chain from R&D to assembly. Each product passes rigorous inspections, ensuring stable, reliable quality, adhering to standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for standard styles takes 7-15 days, complex functions 15-30 days. Specific cycles are negotiable, with progress updates provided throughout.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to over 100 countries worldwide. For domestic logistics, we use SF, Deppon, and ZTO; internationally, DHL, FedEx, UPS, or sea/air freight, chosen by volume and timing needs. We assist throughout customs clearance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock items ship 3-5 days post-payment; customized items ship 3 days post-production and inspection. Delivery varies: 1-7 days domestic, 3-10 days international courier, 15-45 days sea freight, based on logistics provider.

Question 7

Minimum order quantity MOQ for in-stock products is 10 units; for customized, 100 units. Bulk orders enjoy tiered discounts, with negotiable policies.

Accepted Answer

Minimum order quantity MOQ for in-stock products is 10 units; for customized, 100 units. Bulk orders enjoy tiered discounts, with negotiable policies.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1.Contact specialist for style, quantity, and quote; 2.Contract signing; 3.Deposit payment; 4.Production/preparation and updates; 5.Customer inspects and pays balance; 6.Shipment and logistics updates.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products come with a 1-year warranty covering core components (excluding filters, which have a 6-month warranty as consumables), the main body, and motors. Fault repairs and replacements due to non-human damage are included. Enjoy free maintenance and parts during the warranty, with no labor or component fees.

Question 10

How are issues handled outside the warranty period? Post-warranty failures?

Accepted Answer

Contact customer service for maintenance. We provide original parts, charging only for components + minimal labor fees. Efficient maintenance ensures usage needs; lifelong technical consulting is available for any questions.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Regular filter replacement ensures water purification. Replacement cycles: PP cotton filter every 3-6 months, activated carbon filter every 6-12 months, RO reverse osmosis filter every 2-3 years. Adjust based on water quality and use; we remind customers and provide original filters for stable water quality.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Certification

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Function

Screen

Cold Water Tank

Raw Water Tank

Pure Water Tank

Ice Making Capacity

Cooling Method

Filter

Temperature

Color

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

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