Question 1

What are your company's main products?

Accepted Answer

Our offerings include domestic, commercial, and industrial water purifiers. We customize styles and functions to meet the needs of families, shops, factories, and other settings.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full customization services, including brand logo printing and custom carton design, meeting brand promotion needs with no extra thresholds, just the MOQ requirement.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in water purification R&D and production, we have 5 lines producing 150,000 units annually. We control the entire chain from R&D to production. Each product undergoes strict inspection before leaving the factory, ensuring stable, reliable quality, adhering to industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

The R&D cycle is 7-15 days for standard styles, 15-30 days for complex functions. Specific cycles are negotiable, and we keep customers updated throughout.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to over 100 countries. For domestic logistics, we use SF Express, Deppon, ZTO; internationally, DHL, FedEx, UPS, or sea/air freight, selected by volume and timeliness, assisting in customs clearance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock products ship in 3-5 days after payment; customized products ship 3 days post-production. Delivery: 1-7 days domestic, 3-10 days international, 15-45 days by sea, subject to logistics provider.

Question 7

Minimum order quantity

Accepted Answer

The MOQ is 10 units for in-stock, 100 for customized. Bulk orders receive tiered discounts; specific discounts are negotiable with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1. Contact specialist to confirm details and quote; 2. Sign contract; 3. Pay deposit; 4. We produce/prepare stock, updating progress; 5. Inspect post-production, pay balance; 6. We ship and update logistics.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty. Core components, excluding 6-month filter warranties, main body, and motors, are covered for non-human damage repairs and replacements. Free maintenance and parts during warranty, with no labor or component fees.

Question 10

How are issues handled outside the warranty period? Post-warranty failures?

Accepted Answer

Contact customer service for maintenance with original parts; only pay component cost + small labor fee. Efficient process ensures customer needs; lifelong technical consulting available.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Regular filter replacement is needed for optimal purification. Replace PP cotton filter every 3-6 months, activated carbon filter every 6-12 months, and RO filter every 2-3 years. Adjust cycle based on water quality and usage; we remind customers and provide original filters.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Certification

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Function

Screen

Cold Water Tank

Raw Water Tank

Pure Water Tank

Ice Making Capacity

Cooling Method

Filter

Temperature

Color

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

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