Question 1

What are your company's main products?

Accepted Answer

Our products include domestic water purifiers, commercial systems, and industrial equipment. We customize styles and functions to meet needs in homes, shops, factories, and more.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full-process customization, including logo printing and carton design, meeting brand promotion needs with no extra thresholds, subject to minimum order requirements.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in R&D and water purification production, we have 5 professional lines, a 150,000-unit annual output, and full chain control. Products undergo stringent inspections, ensuring stable, reliable quality meeting industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for standard styles is 7-15 days, complex functions 15-30 days. Specific cycles are negotiable, with progress updates provided throughout.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

Our products are shipped to over 100 countries worldwide. For domestic logistics, we use SF Express, Deppon, and ZTO; internationally, we partner with DHL, FedEx, UPS, or choose sea and air freight based on volume and timing needs, assisting with customs clearance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock items ship within 3-5 days post-payment; customized items ship within 3 days post-inspection. Delivery varies: domestic 1-7 days, international 3-10 days, sea freight 15-45 days, depending on logistics provider.

Question 7

What is the minimum order quantity?

Accepted Answer

MOQ is 10 for stock items, 100 for custom items. Bulk orders get tiered discounts; specific deals can be negotiated with our specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1. Contact specialist for product confirmation; 2. Sign contract; 3. Pay deposit; 4. We prepare production/stock; 5. Customer inspects and pays balance; 6. We ship and update logistics status.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty. It covers core components (excluding filters with a 6-month warranty), main body, motors, etc., for repair and replacement of non-human damage. Free maintenance and parts during warranty, no labor/component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty, contact customer service for maintenance. We offer original parts, charging for components + minor labor fees. Efficient service supports your needs, plus lifelong technical consulting.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters need to be replaced regularly to ensure water purification effect. Different types of filters have different replacement cycles: PP cotton filter for 3-6 months, activated carbon filter for 6-12 months, RO reverse osmosis filter for 2-3 years. The specific replacement cycle can be appropriately adjusted according to water quality and usage frequency; we will remind customers of the replacement time and provide original factory filters to ensure stable water purification quality.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Refrigerant

Refrigeration

Cold Water Tank

Filtration

Water Outlet

Water Pressure

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

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