Question 1

What are your company's main products?

Accepted Answer

Products: domestic, commercial, industrial systems. Custom styles/functions for all needs.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Enjoy full-process customization: brand logo printing, exclusive carton design & customization, tailored for brand promotion with no extra thresholds beyond MOQ.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in R&D and water purification production, we boast 5 lines with 150,000 units annually. We control R&D, molding, assembly, and production. Each product passes strict inspections, ensuring stable, reliable quality aligned with industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Conventional styles: 7-15 days; complex functions: 15-30 days. Customization cycle negotiable, with progress updates throughout.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to over 100 countries. Domestic logistics include SF Express, Deppon, ZTO; international options: DHL, FedEx, UPS, sea & air freight. We assist with customs clearance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock: 3-5 days post-payment; custom: 3 days post-inspection. Logistics: 1-7 days domestic, 3-10 days international, 15-45 days sea freight, subject to provider timeliness.

Question 7

Minimum order quantity

Accepted Answer

MOQ: 10 units for in-stock, 100 for custom. Bulk orders enjoy tiered discounts and negotiable policies with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order: 1.Contact specialist for details/quote; 2.Sign contract; 3.Pay deposit; 4.Production/prep & updates; 5.Inspect & pay balance; 6.Shipment & logistics updates.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products include a 1-year warranty. Core components (excluding filters, with a 6-month warranty as consumables), the main body, and motors are covered for non-human damage repairs and replacements. Free maintenance and parts are offered during this period, with no labor or component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty, contact customer service for maintenance. We offer original parts and charge only for components and minimal labor. The process is efficient, ensuring usage needs, and we provide lifelong technical support.

Question 11

Do filter cartridges need periodic replacement during use? What is the replacement cycle?

Accepted Answer

Regular filter replacement is vital for water purification. PP cotton filters last 3-6 months, activated carbon filters 6-12 months, and RO filters 2-3 years. Adjust cycles based on water quality and usage; we'll remind customers of replacement times and offer original filters for stable quality.

Product profile

Customization

Application

Type

Model NO.

Installation

Housing Material

Certification

Way of Cooling

Function

Tank Volume

Cold Water Temperature

Heating Capacity

Cooling Capacity

Transport Package

Specification

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Production Capacity

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