Question 1

What are your company's main products?

Accepted Answer

Our range includes domestic, commercial, and industrial water purification systems. We customize products to meet varying needs for families, shops, factories, and more.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full customization, including logo printing and exclusive packaging design, meeting brand promotion needs with minimal order requirements.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in water purification R&D and production, 5 lines yield 150,000 units annually. We control the entire chain from R&D to production. Each product is inspected for stable, reliable quality, meeting industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Custom cycle: 7-15 days for standard, 15-30 days for complex needs. Negotiable based on details, with progress updates provided.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

Our products ship to 100+ countries worldwide. Domestic logistics use SF Express, Deppon, ZTO; international logistics partner with DHL, FedEx, UPS, or sea/air freight, chosen by cargo volume/timeliness, with customs clearance support.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock items ship 3-5 days post-payment; customized items ship 3 days post-production/inspection. Timeliness: domestic 1-7 days, international courier 3-10 days, sea freight 15-45 days, based on logistics provider.

Question 7

Minimum order quantity MOQ: 10 units for in-stock, 100 for custom. Bulk orders get tiered discounts; negotiate preferential policies with specialists.

Accepted Answer

MOQ: 10 units for in-stock, 100 for custom. Bulk orders get tiered discounts; negotiate preferential policies with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order steps: 1.Contact specialist; 2.Sign contract; 3.Pay deposit; 4.We produce/prepare stock; 5.Customer inspects; 6.Pay balance; 7.We ship and update logistics.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty. Covers core parts, main body, motors (excl. filters, 6-months). Free repairs/replacements for non-human damage during the warranty with no fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty, contact for maintenance. We offer original parts, charging component cost + minor labor fee. Efficient service ensures usage needs; lifelong technical consulting available.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters need to be replaced regularly to ensure water purification effect. Different types of filters have different replacement cycles: PP cotton filter for 3-6 months, activated carbon filter for 6-12 months, RO reverse osmosis filter for 2-3 years. The specific replacement cycle can be appropriately adjusted according to water quality and usage frequency; we will remind customers of the replacement time and provide original factory filters to ensure stable water purification quality.

Product profile

Customization

After-sales Service

Warranty

Model NO.

Material

Structure

Surface Treatment

Style

Outlet Style

Opening Way

Pull Out Spray

Number of Handles

Purified Water Outlet

Hot and Cold Water

360 Swivel

Installation Type

Heating Method

Heating Capacity

Features

Temperature Range

Inlet Water

Inlet Pressure

Net Weight

Transport Package

Trademark

Origin

Production Capacity

Key features

Company profile

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