Question 1

What are your company's main products?

Accepted Answer

We offer domestic, commercial, and industrial purifiers, customizable for families, shops, and factories.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full customization services, including brand logo printing and carton design & customization, meeting brand promotion needs without extra thresholds (MOQ required).

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in water purification R&D and production, we have 5 lines producing 150,000 units annually, controlling the industrial chain from R&D to production. Each product meets industry standards after strict quality checks.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for standard styles takes 7-15 days; complex functions take 15-30 days. The cycle is negotiable based on needs, with progress updates provided.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

Our products ship to over 100 countries. Domestically, we use SF Express, Deppon, ZTO; internationally, we use DHL, FedEx, UPS, or sea/air freight, assisting with customs clearance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock products ship in 3-5 days post-payment; customized products ship in 3 days post-production and inspection. Logistics timing varies: 1-7 days domestically, 3-10 days internationally, 15-45 days by sea.

Question 7

Minimum order quantity MOQ for in-stock products is 10 units; for customized products, 100 units. Bulk orders enjoy tiered discounts, negotiable with specialists.

Accepted Answer

Minimum order quantity MOQ for in-stock products is 10 units; for customized products, 100 units. Bulk orders enjoy tiered discounts, negotiable with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1.Confirm product and quote with specialist; 2.Sign contract; 3.Pay deposit; 4.We prepare production/stock and update progress; 5.Customer inspects and pays balance; 6.We ship and update logistics.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty. Coverage includes core components (excluding filters, 6-month warranty), main body, motors, etc., for non-human damage repairs and replacements. During this period, enjoy free maintenance and parts, with no labor or component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty, contact customer service for maintenance. We offer original parts, charging only for components + minimal labor. Our efficient process ensures usage needs; lifelong technical consulting is available for queries.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters should be replaced regularly for optimal purification. Replacement cycles: PP cotton filter 3-6 months, activated carbon 6-12 months, RO filter 2-3 years. Adjust cycles based on water quality and usage; we remind customers and supply original filters for consistent quality.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Certification

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Function

Screen

Cold Water Tank

Raw Water Tank

Pure Water Tank

Ice Making Capacity

Cooling Method

Filter

Temperature

Color

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

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