Question 1

What are your company's main products?

Accepted Answer

Our products include domestic, commercial, and industrial water purification systems. We can customize styles and functions to meet the needs of families, shops, and factories.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full-process customization, including logo printing and carton design, meeting brand promotion needs with no extra thresholds, meeting MOQ.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in R&D and production, our 5 lines produce 150,000 units annually. We control the entire chain from R&D to production. Each product undergoes strict inspection, ensuring stable quality and industry standards compliance.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for conventional styles is 7-15 days; complex functions take 15-30 days. The cycle can be negotiated based on needs, with progress updates.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to over 100 countries. Domestically, we use SF, Deppon, and ZTO; internationally, DHL, FedEx, UPS, or sea/air freight based on volume and timeliness, with customs assistance provided.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock products ship within 3-5 days of payment; customized ones ship in 3 days post-production and inspection. Delivery varies: 1-7 days domestically, 3-10 days internationally by courier, and 15-45 days by sea.

Question 7

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

MOQ: 10 units for in-stock, 100 for custom. Bulk orders get discounts; specific policies are negotiable.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1.Contact business specialist to confirm product style, quantity, customization, and quotation; 2.Sign a formal purchase and sales contract; 3.Customer pays deposit; 4.Production/stock preparation begins, progress is tracked; 5.After production, customer inspects (video/on-site) and pays balance; 6.Shipment is arranged with logistics updates.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty covering core components (filters have 6-month warranty as consumables), main body, motors, etc., for non-human damage repairs and replacements. Free maintenance and parts are provided during warranty, with no labor or component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

For failures post-warranty, contact customer service for maintenance. We provide original parts, charging only for components and minimal labor. Efficient process ensures customer needs; lifelong technical consultations are available for usage inquiries.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters need regular replacement for optimal purification. Replacement cycles: PP cotton filter 3-6 months, activated carbon filter 6-12 months, RO filter 2-3 years. Cycles adjust based on water quality/usage; we remind customers and provide original filters for consistent purification.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Function

Cold Water Tank

Raw Water Tank

Pure Water Tank

Filter

Screen

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

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