Question 1

What are your company's main products?

Accepted Answer

Products include domestic, commercial, and industrial systems. Custom styles and functions meet purification needs for families, shops, factories.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

We offer comprehensive customization, including brand logo and carton design, with no extra customization thresholds, only requiring MOQ.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in water purification R&D and production, we have 5 lines with 150,000 units yearly, controlling R&D to production. Each product passes strict quality checks, ensuring stable, reliable quality meeting industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization cycle: 7-15 days for standard styles, 15-30 days for complex functions. Negotiable based on needs, with progress updates provided.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to over 100 countries. Domestic: SF, Deppon, ZTO; International: DHL, FedEx, UPS, sea & air freight, with customs clearance assistance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock: 3-5 days post-payment; customized: 3 days post-production. Delivery: 1-7 days domestic, 3-10 days international, 15-45 days sea freight, logistics-dependent.

Question 7

Minimum order quantity

Accepted Answer

MOQ: 10 units in-stock, 100 customized. Bulk orders enjoy tiered discounts; specific policies negotiable with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order: 1.Contact specialist for style, quantity, needs, quote; 2.Sign contract; 3.Pay deposit; 4.Production/stock prep, progress updates; 5.Inspect and pay balance; 6.Shipment and logistics info synchronized.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty. Core components (excluding filters, which have a 6-month warranty as consumables), main body, motors, etc., are covered for non-human damage repair and replacement. Free maintenance and parts with no labor or component fees during this period.

Question 10

How are issues handled outside the warranty?

Accepted Answer

Post-warranty failures can be addressed by contacting customer service for maintenance. We offer original parts, charging only component costs + a small labor fee. Our efficient maintenance ensures customer needs are met; lifelong technical consulting is also available.

Question 11

Do filters need periodic replacement? What's the cycle?

Accepted Answer

Regular filter replacement is essential for purification. Replacement cycles: PP cotton filter 3-6 months, activated carbon filter 6-12 months, RO filter 2-3 years. Adjust cycles based on water quality and use; we remind customers and provide original filters to ensure quality.

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Housing Material

Certification

Way of Cooling

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Cold Water Temperature

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