Question 1

What are your company's main products?

Accepted Answer

Our offerings include domestic purifiers, commercial systems, and industrial equipment. We tailor purification products to customer needs, serving families, shops, factories, and more.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full customization, including logo printing and carton design, meeting brand promotion needs with no extra thresholds, only a minimum order requirement.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in R&D and production, we have 5 lines producing 150,000 units annually, controlling the industrial chain from R&D to production. Products undergo strict inspection, ensuring stable, reliable quality, meeting industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for standard styles takes 7-15 days, complex functions 15-30 days. The cycle is negotiable based on details, with progress updates throughout.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to over 100 countries. Domestic logistics include SF, Deppon, ZTO; international options are DHL, FedEx, UPS, or sea/air freight based on volume and timing, with customs assistance.

Question 6

What is the delivery lead time?

Accepted Answer

Regular in-stock products will be shipped within 3-5 working days after payment is received; customized products will be shipped within 3 working days after production and inspection are completed. The logistics timeliness varies by receiving area: 1-7 days for domestic, 3-10 days for international courier, and 15-45 days for sea freight, subject to the real-time timeliness of the logistics provider.

Question 7

Minimum order quantity

Accepted Answer

The minimum order quantity (MOQ) for regular in-stock products is 10 units, and for customized products is 100 units. Bulk purchase orders can enjoy tiered discounts, and specific preferential policies can be negotiated with business specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1.Contact the business specialist to confirm product style, quantity, customization needs and quotation; 2.Both parties sign a formal purchase and sales contract; 3.The customer pays the deposit; 4.We arrange production/stock preparation and synchronize the progress; 5.After production is completed, the customer inspects (video inspection or on-site inspection) and pays the balance; 6.We arrange shipment and synchronize logistics information.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty period. The warranty scope covers core components (excluding filters, which have a 6-month warranty as consumables), the main body, motors, etc., for fault repair and component replacement due to non-human damage. During the warranty period, free maintenance services and replacement parts are provided, with no labor or component fees charged.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

If products fail after the warranty period, you can contact customer service to apply for maintenance. We will provide original factory parts, and only charge component cost + a small amount of labor service fee. The maintenance process is efficient to ensure customers' usage needs; we also provide lifelong technical consulting services to answer questions during use.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters need to be replaced regularly to ensure water purification effect. Different types of filters have different replacement cycles: PP cotton filter for 3-6 months, activated carbon filter for 6-12 months, RO reverse osmosis filter for 2-3 years. The specific replacement cycle can be appropriately adjusted according to water quality and usage frequency; we will remind customers of the replacement time and provide original factory filters to ensure stable water purification quality.

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Style for Purifier

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Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Water Function

Filter

Product Prow

Rated Flow

Supporting Water Pressure

Inlet Water Temperature

Nominal Voltage

Supporting Water Soure

Transport Package

Specification

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Origin

HS Code

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