Question 1

What are your company's main products?

Accepted Answer

We provide domestic water purifiers, commercial systems, and industrial treatment equipment. Customization is available for different styles and functions, meeting diverse purification needs for homes, businesses, and industrial settings.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer comprehensive customization, including brand logos and exclusive carton designs, meeting promotional needs without extra thresholds, subject to minimum order quantity.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in water purification R&D and production, we operate 5 production lines with 150,000 units capacity, controlling the entire chain from R&D to production. Our products undergo stringent inspections, ensuring stable, reliable quality.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for standard styles takes 7-15 days, while complex functions (e.g., special filtration, non-standard sizes) require 15-30 days. The timeline can be adjusted based on specific customization needs. We provide updates throughout the process.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to over 100 countries and regions. For domestic logistics, we use major couriers like SF, Deppon, and ZTO. Internationally, we partner with DHL, FedEx, UPS, or use sea/air freight based on volume and time needs, aiding in customs throughout.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock items ship in 3-5 days post-payment; custom items ship in 3 days post-production. Delivery times: domestic 1-7 days, international courier 3-10 days, sea freight 15-45 days, depending on the provider.

Question 7

What is the minimum order quantity?

Accepted Answer

MOQ is 10 for in-stock items and 100 for custom items. Bulk orders get tiered discounts, with negotiable terms available from business specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1. Confirm style, quantity, customization, and quote with a specialist; 2. Sign contract; 3. Pay deposit; 4. We prepare production/stock and update you; 5. Inspect and pay balance post-production; 6. We ship and update logistics.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

All products have a 1-year warranty. It covers core components (filters have 6-months as consumables), main body, motors, etc., for non-human damage repairs and replacements. Free maintenance and parts are offered during the warranty.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty failures can be addressed by contacting customer service for maintenance. We provide factory parts, charging only for components and minimal labor. Our efficient process ensures your needs are met, with lifelong technical support.

Question 11

Do filter cartridges need periodic replacement? What is the cycle?

Accepted Answer

Filters require regular replacement for optimal purification. PP cotton: 3-6 months, activated carbon: 6-12 months, RO reverse osmosis: 2-3 years. Adjust cycle based on water quality and use; we remind customers and provide original filters for consistent quality.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Refrigerant

Refrigeration

Cold Water Tank

Filtration

Water Outlet

Water Pressure

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

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