Question 1

What are your company's main products?

Accepted Answer

Our products range from domestic purifiers to industrial systems. We customize styles and functions to meet family, shop, and factory needs.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer logo and carton design customization, meeting brand promotion needs without extra thresholds, subject to minimum order quantity.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in R&D and production, 5 production lines, and 150,000 units annually, we control the entire industrial chain. Our products undergo strict quality checks, ensuring stability and compliance with industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for standard styles takes 7-15 days, complex functions 15-30 days. Cycles can be negotiated per needs, with progress updates throughout.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

We ship to over 100 countries globally. Domestically, we use SF Express, Deppon, and ZTO. Internationally, we partner with DHL, FedEx, UPS, or use sea/air freight based on volume and timing needs, with full customs support.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock products ship 3-5 days post-payment; custom products ship 3 days post-production. Timeliness varies: Domestic 1-7 days, international courier 3-10 days, sea freight 15-45 days, based on provider.

Question 7

Minimum order quantity MOQ

Accepted Answer

10 units for in-stock, 100 for custom products. Bulk orders receive tiered discounts; specific deals can be negotiated with our specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1.Confirm product details with our specialist; 2.Sign a contract; 3.Pay deposit; 4.We arrange production and update progress; 5.Post-production, inspect and pay balance; 6.We ship and update logistics.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

1-year warranty on core parts (filters: 6-months as consumables), main body, motors etc., covering non-human damage repairs and replacements. Free maintenance and parts during warranty, no labor or part fees.

Question 10

How are issues handled outside the warranty period? Post-warranty failures?

Accepted Answer

Contact us for maintenance. We use original parts, charging only for components + minimal labor fees. Our efficient process ensures needs are met, with lifelong tech consulting available.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters need to be replaced regularly to ensure water purification effect. Different types of filters have different replacement cycles: PP cotton filter for 3-6 months, activated carbon filter for 6-12 months, RO reverse osmosis filter for 2-3 years. The specific replacement cycle can be appropriately adjusted according to water quality and usage frequency; we will remind customers of the replacement time and provide original factory filters to ensure stable water purification quality.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Certification

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Gallon

Filtration

Color

Applicable Place

Logo

Faucet

Filter

Transport Package

Specification

Trademark

Origin

Key features

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