Question 1

What are your company's main products?

Accepted Answer

Products include domestic purifiers, commercial systems, and industrial equipment. We customize to meet purification needs for homes, shops, and factories.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full customization, including logos and carton design, to meet brand needs, subject to minimum order quantity.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in water purification, 5 production lines yield 150,000 units annually. Our end-to-end control ensures quality, with strict inspections adhering to industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for standard styles takes 7-15 days; complex functions take 15-30 days. Cycles are negotiable, with progress updates available throughout.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

Our products ship to over 100 countries worldwide. Domestically, we use SF Express, Deppon, ZTO; internationally, DHL, FedEx, UPS, sea & air freight are options. We assist with customs clearance.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock products ship in 3-5 days post-payment; custom in 3 days post-production. Delivery: 1-7 days domestic, 3-10 days international, 15-45 days sea freight, subject to logistics provider.

Question 7

Minimum order quantity MOQ: 10 units for regular, 100 for custom.

Accepted Answer

Bulk orders enjoy tiered discounts; special terms negotiable with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order: 1.Contact specialist to confirm details; 2.Sign contract; 3.Pay deposit; 4.We arrange production/logistics; 5.Post-production inspection and balance payment; 6.Shipment and logistics updates.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

1-year warranty covers core parts (filters 6-months as consumables), main body, motors for non-human damage. Free maintenance and parts within warranty, no labor/component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty failures: contact us for maintenance. We provide original parts, charge component cost + minimal labor fee. Efficient process and lifelong tech consulting available.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters need to be replaced regularly to ensure water purification effect. Different types of filters have different replacement cycles: PP cotton filter for 3-6 months, activated carbon filter for 6-12 months, RO reverse osmosis filter for 2-3 years. The specific replacement cycle can be appropriately adjusted according to water quality and usage frequency; we will remind customers of the replacement time and provide original factory filters to ensure stable water purification quality.

Product profile

Customization

Ice shape

Control

Model NO.

Power

Structure

Material

Application

Condensing Mode

Filtering Device

Automatic Cleaning Device

Multi-Functional Ice Maker

Ice Making Cycle

Water Tank

Ice Storage

Ice Making Capacity

Water Intake Method

Color

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

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