Question 1

What are your company's main products?

Accepted Answer

We offer domestic, commercial, industrial purifiers, customizing for homes, shops, factories.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we customize logos and packaging, promoting brands with minimal orders.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

15 years in R&D and production, 150,000 units/year, ensuring quality control.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Standard styles: 7-15 days; complex functions: 15-30 days. Progress updates provided.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

Shipping to 100+ countries. Domestic: SF, Deppon, ZTO; International: DHL, FedEx, UPS, sea/air freight, customs assistance.

Question 6

What is the delivery lead time?

Accepted Answer

Regular products ship in 3-5 days post-payment; custom products ship 3 days post-production and inspection. Logistics vary: domestic 1-7 days, international courier 3-10 days, sea freight 15-45 days, based on provider.

Question 7

Minimum order quantity

Accepted Answer

MOQ: in-stock 10 units; custom 100 units. Bulk orders receive tiered discounts. Specific policies negotiable with specialists.

Question 8

What payment methods are accepted? What is the payment percentage?

Accepted Answer

Payments accepted: domestic - corporate transfer, Alipay, WeChat; international - T/T, L/C, PayPal. Payment: 30% deposit for in-stock, balance before shipping; 50% deposit for custom, balance post-production, ensuring protection for both parties.

Question 9

How do I place an order? What is the order process?

Accepted Answer

Order process: 1.Contact specialist for style, quantity, customization, quote; 2.Sign contract; 3.Pay deposit; 4.We arrange production/stock and update progress; 5.Post-production, inspect and pay balance; 6.We ship and update logistics.

Question 10

What is the product warranty period? What does the warranty cover?

Accepted Answer

Products have 1-year warranty; covers core parts (filters 6 months as consumables), body, motors for non-human damage repair/replacement. Free maintenance and parts during warranty, no labor/component fees.

Question 11

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty failures are handled with original parts, charging component cost + small labor fee. Efficient process meets needs; lifelong technical consulting available for queries.

Question 12

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters need periodic replacement for purity. Cycles: PP cotton 3-6 months, activated carbon 6-12 months, RO 2-3 years. Adjust based on water quality/usage; we remind and provide original filters for quality.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Certification

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Water Function

Filter

Product Prow

Rated Flow

Supporting Water Pressure

Inlet Water Temperature

Nominal Voltage

Supporting Water Soure

Water Tank

Color

Transport Package

Specification

Trademark

Origin

HS Code

Key features

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