Question 1

What are your company's main products?

Accepted Answer

Our products include domestic, commercial, and industrial water systems. We customize products for different styles and functions, meeting the needs of families, shops, factories, and more.

Question 2

Can you customize brand logos and packaging boxes?

Accepted Answer

Yes, we offer full customization, including brand logos and carton design, fitting brand promotion needs without extra thresholds, meeting minimum order requirements.

Question 3

What is your core production capability? How is the quality?

Accepted Answer

With 15 years in R&D and production, we have 5 lines with 150,000 annual output, controlling the entire chain from R&D to production. Each product undergoes strict inspection, ensuring stable, reliable quality meeting industry standards.

Question 4

How long is the R&D cycle for customized products?

Accepted Answer

Customization for conventional styles: 7-15 days; complex functions: 15-30 days. Specific cycles are negotiable, and progress is updated throughout the process.

Question 5

To which countries and regions can products be shipped? What logistics options are available?

Accepted Answer

Our products are shipped to 100+ countries. Domestically, we use SF Express, Deppon, and ZTO Express. Internationally, we partner with DHL, FedEx, UPS, or use sea/air freight, with full customs clearance support.

Question 6

What is the delivery lead time?

Accepted Answer

In-stock products ship in 3-5 days post-payment; customized ones ship in 3 days post-inspection. Domestic delivery is 1-7 days, international is 3-10 days, and sea freight is 15-45 days, dependent on logistics.

Question 7

What is the minimum order quantity?

Accepted Answer

MOQ is 10 units for in-stock, 100 for custom. Bulk orders get tiered discounts, negotiable with specialists.

Question 8

How do I place an order? What is the order process?

Accepted Answer

Order process: 1.Contact specialist for product details and quote; 2.Sign purchase contract; 3.Pay deposit; 4.We prepare stock/production and update progress; 5.Customer inspects and pays balance; 6.We ship and update logistics.

Question 9

What is the product warranty period? What does the warranty cover?

Accepted Answer

Products have a 1-year warranty covering core parts (filters: 6-month warranty), main body, and motors for repairs and replacements due to non-human damage. Free maintenance and parts within warranty, no labor/component fees.

Question 10

How are issues handled outside the warranty period?

Accepted Answer

Post-warranty failures can be serviced by contacting us for original parts. We charge for components and a small labor fee. Efficient maintenance supports customer needs; lifelong technical consulting answers usage queries.

Question 11

Do the filter cartridges require periodic replacement during product use? What is the replacement cycle?

Accepted Answer

Filters need regular replacement for optimal purification. PP cotton: 3-6 months, activated carbon: 6-12 months, RO filter: 2-3 years. Adjust cycles based on water quality and usage. We remind customers and provide original filters for quality.

Product profile

Customization

Style for Purifier

Operating Principle

Model NO.

Certification

Water Purification Efficacy

Water Temperature

Descaling Function

Pipe Design Rate

Water Function

Filter

Product Prow

Rated Flow

Supporting Water Pressure

Inlet Water Temperature

Nominal Voltage

Supporting Water Soure

Transport Package

Specification

Trademark

Origin

HS Code

Key features

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