Question 1

Are you a genuine manufacturer?

Accepted Answer

Yes, all products showed in our website are produced in our ISO9001:2015 certified factory; We are also a company registered by China Customs with the right to export and import.

Question 2

Can we sign NDA to keep our design confidential?

Accepted Answer

Sure, to protect customers' profit is our obligatory responsibility, signed NDA would be valid to both of us.

Question 3

What information is needed for a quotation?

Accepted Answer

Please offer us your detailed information for the product, such as drawings with 2D/3D by software Pro/E, Auto CAD, SolidWorks, UG etc; as well as materials, surface treatment, quantity, package. Any special requirements should be highlighted especially for tolerance.

Question 4

How long does it take to receive samples?

Accepted Answer

20 working days, the lead time is the general production period and does not include the transportation time. we can supply free samples with less quantity, but customers need to pay shipping cost.

Question 5

What is the manufacturing lead time for mass production?

Accepted Answer

Mass Production: 30-45 working days after sample approval by yours. The lead time is the general production period without the transportation time. We could make some special production arrangement effectively if customer has urgent need.

Question 6

How long does it take to ship goods by sea?

Accepted Answer

It takes about 5 weeks to European ports plus 1 week customs clearance, so you can get the container within 6 to 7 weeks. It takes about 2 weeks to east coast and 3 weeks to west coast US ports. All sea goods are shipped from Ningbo Port.

Question 7

How long does it take to ship goods by air?

Accepted Answer

It takes about 7 days to all major destinations.

Question 8

What are the payment terms?

Accepted Answer

Payment terms are negotiable and will improve for long term customers. During the initial stages, we request 50% of tooling fee in advance with the balance payable on acceptance of samples. Production orders can be negotiable. We prefer 30% deposit and the balance by T/T before sails. But sometimes T/T 15 days after sails would also acceptable.

Question 9

What is the new product development process?

Accepted Answer

Got tooling order and sample order with 50% deposit---Hold a meeting with the relation dept. To ensure the developing schedule---Design mould, fixture and gauge and making them in our factory---mould. fixture and gauge making---producing samples---approved from customer-purchasing material-forging-heat treatment-shot blasting-machining-Inspection-package---delievry

Question 10

Which countries do you export to?

Accepted Answer

Now mainly export to U.S.A, Germany, France, Italy, UK, Brazil, Swedish, Japan, Korea, Middle east of Asia, Thailand and so on.

Question 11

Can we visit the factory to conduct an audit?

Accepted Answer

Yes, you are welcome to visit our factory.

Question 12

How do you handle complaints?

Accepted Answer

--If happen any complaints after delivery, please just show us photos and detail compliants points, we will check with the production department and QC department Immediately and give you best solving solution which agreed by both of us, moreover we will bear all the cost (including shipping cost).

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