Question 1

Can I get a sample before placing a bulk order? What are the costs and lead time?

Accepted Answer

Absolutely. We offer two types: 1. Existing stock samples (Free, you only cover shipping); 2. Custom samples (Usually 3-5 days; a small mold fee applies, which is 100% refundable once the bulk order reaches a certain quantity).

Question 2

What is your Minimum Order Quantity (MOQ)? Do you offer discounts for very large orders?

Accepted Answer

Our standard MOQ is typically 500-1,000 units. As a direct factory, we offer tiered pricing. For orders over 5,000 units, we provide significant volume discounts to ensure you remain competitive in your market.

Question 3

I dont have professional design files, only a logo image. Can you work with that?

Accepted Answer

Yes! Our in-house design team can take your high-res logo (AI, PDF, or even JPG) and create 3D mockups and engineering drawings for your approval free of charge before we begin molding.

Question 4

What is the typical lead time for mass production? Can you meet my promotion deadline?

Accepted Answer

Standard production takes 12-15 days. For urgent marketing campaigns, we have a "Green Channel" that can expedite production to 7-10 days. We provide a guaranteed production schedule upon order confirmation

Question 5

How do you ensure the bulk quality matches the approved sample?

Accepted Answer

We follow a rigorous QC protocol: Raw material inspection -> First-piece inspection during die-casting -> 100% manual polishing check -> Plating sampling -> Final OQC before shipment. We also welcome third-party inspections (like SGS or V-Trust).

Question 6

Are the products Nickel-free and Lead-free? Do you have certificates for the US/EU markets?

Accepted Answer

Yes. We use low-lead zinc alloy and nickel-free plating by default. We can provide RoHS and REACH test reports from certified labs, ensuring smooth customs clearance and compliance with international retail standards.

Question 7

What is your policy for defective items found in the shipment?

Accepted Answer

We guarantee a defect rate below 1% (industry standard). If any major quality issues occur, simply provide photos within 7 days of receipt. We will provide an immediate credit or 1-to-1 replacement for the defective units at our expense.

Question 8

What payment terms do you offer? Do you provide credit (OA) for long-term partners?

Accepted Answer

We accept T/T, L/C, and paypal  Trade Assurance. For established B2B clients with a proven track record (over 1 year), we can discuss flexible credit terms (e.g., Net 30) after a successful credit evaluation.

Question 9

Can you provide custom gift packaging and ship directly to my various branches?

Accepted Answer

Yes, we offer full fulfillment services. We can handle everything from custom boxing to split-shipments. Just provide your distribution list, and we can manage global logistics or multi-point delivery.

Question 10

What is your core advantage compared to other suppliers?

Accepted Answer

We are a vertically integrated factory (Molding + Casting + Plating + Assembly). Our advantages are: 1. Factory-direct pricing (no middlemen); 2. Rapid response (quotes/mockups within 2 hours); 3. High capacity (30,000+ units per day).

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