Question 1

What power range do your diesel generator sets cover?

Accepted Answer

Our standard range covers 30KW to 2000KW, suitable for homes, commercial buildings, factories, data centers and mining sites. Customized solutions are available for special needs.

Question 2

Which engine and alternator brands do you use?

Accepted Answer

We are equipped with internationally renowned engines from brands such as Shachai, Yuchai, Weichai, and Cummins, along with generators (power units) from manufacturers including Deke and Wuxi Cummins. Our brand portfolio can be customized according to your budget and specific requirements.

Question 3

What is the difference between standby, prime and continuous ratings?

Accepted Answer

Standby is for backup during mains failure; prime is for continuous operation with varying load where no grid exists; continuous is for constant load with unlimited hours. We help you choose the right rating for your application.

Question 4

Can the generator start automatically when the mains power fails?

Accepted Answer

Yes. With an ATS (Automatic Transfer Switch) and AMF controller, the set starts automatically within seconds when the mains fails, and returns to standby once power is restored.

Question 5

How noisy are the sets, and do you offer a silent type?

Accepted Answer

Open-type sets run at about 95-110 dB(A) at 7 meters. Our silent canopy reduces noise to 60-75 dB(A) at 7 meters, suitable for residential areas, hospitals and schools.

Question 6

How do I choose the right capacity for my application?

Accepted Answer

List your total load, the largest motor starting current and the usage type (standby or prime). Our engineers will calculate the required KW and recommend the best model, usually within 24 hours.

Question 7

What is the minimum order quantity (MOQ)?

Accepted Answer

The MOQ is 1 unit. Sample orders are welcome for quality inspection before bulk purchase.

Question 8

Can you customize the generator with our brand or specifications?

Accepted Answer

Yes.

Question 9

Is the price negotiable for bulk orders?

Accepted Answer

Yes. Volume discounts are offered based on order quantity and model mix. Contact us with your plan.

Question 10

How is the generator packed for export?

Accepted Answer

Units are fixed in export-standard wooden cases or steel frames with anti-rust treatment and waterproof wrapping. Silent types get extra protection with foam and strapping.

Question 11

What shipping methods do you use?

Accepted Answer

Depending on the unit size and destination, we utilize sea freight, air freight, rail transport, or express delivery services. For small units, they can also be consolidated into shared containers to reduce shipping costs.

Question 12

Will I get tracking information after shipment?

Accepted Answer

Yes. We provide the B/L or AWB number and vessel schedule after dispatch, and keep you updated until the cargo arrives.

Question 13

What is the warranty period?

Accepted Answer

The standard warranty period is two years or 3,000 operating hours, whichever comes first.

Question 14

What regular maintenance is required?

Accepted Answer

Change engine oil and replace oil, fuel and air filters every 250-500 running hours or every 6 months. A detailed maintenance schedule is included in the user manual.

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