Question 1

What scenarios can your machine be used in?

Accepted Answer

Our machines are widely used in various applications, including handling sand, stones, wood, sponge, and construction waste. They are also ideal for road rescue, flood and mudslide disaster response, construction projects, mining operations, and municipal engineering work.

Question 2

What is the maximum load capacity?

Accepted Answer

We offer a full range of models with load capacities from 1 tons to 7 tons, depending on your operational needs and working conditions.

Question 3

What if the machine breaks down?

Accepted Answer

We provide maintenance guidance and emergency troubleshooting solutions. With sufficient spare parts inventory, we can arrange fast shipment to minimize downtime and keep your project running smoothly.

Question 4

Is the machine difficult to operate?

Accepted Answer

Not at all. Our machines are designed with simplicity and user comfort in mind. The user-friendly control system ensures easy, efficient, and comfortable operation. We also provide professional training support to help operators get started quickly.

Question 5

What are your advantages?

Accepted Answer

We provide a complete range of construction machinery and customized solutions to meet different project requirements. Our advantages include: Reliable product quality with competitive pricing, Professional maintenance and service workshop, and Experienced team offering prompt and professional assistance.

Question 6

How about the installation and training?

Accepted Answer

The machine is delivered as a complete unit. Customers only need to install the tires after delivery. We provide: Operation tutorial videos, Online technical guidance, and Training support for operation and maintenance.

Question 7

Can I see the machine in action before buying?

Accepted Answer

Absolutely. Our office is located in Beijing, and we have manufacturing bases in Shanghai and Fujian. We warmly welcome customers from all over the world to visit our facilities and see the machines in operation.

Question 8

Can I add more functions later?

Accepted Answer

Yes. We offer a variety of attachments and optional configurations, allowing one machine to handle multiple tasks.

Question 9

What kind of return on investment (ROI) can I expect?

Accepted Answer

Our clients typically achieve a full return on their investment in just 3-4 months. This rapid return is thanks to our superior mechanical design, which significantly improves efficiency and reduces labor costs.

Question 10

What is the product range of our factory?

Accepted Answer

Lonking is a large-scale machinery manufacturing enterprise primarily specializes in supplying wheel loaders, excavator, forklift trucks and related attachments. We can also customize non-standard products according to customer's requirements.

Question 11

What payment terms can we accept?

Accepted Answer

Normally 30% deposit is required in advance, 70% balance shall be settled before shipment. And 100% irrevocable L/C at sight with the terms we agreed can also be accepted.

Question 12

How about our delivery time?

Accepted Answer

Usually it will take 15-20 days after receiving your deposit. About standard products, we always have in stock and can deliver immediately. But customized products will take more time, depending on the requirements of your order.

Question 13

Can we provide OEM service?

Accepted Answer

We can provide customized products according to customers' requirements, both OEM and ODM are acceptable.

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