Question 1

Can the products be customized? What is the production cycle?

Accepted Answer

Yes, we provide full OEM and ODM customization services including design, logo, packaging, and app features. The production cycle is typically 15-25 working days after order confirmation.

Question 2

What are your delivery terms?

Accepted Answer

We accept various Incoterms, including EXW, FOB, CFR, and CIF. Customers can choose the most convenient and cost-effective shipping method according to their logistics needs.

Question 3

What about transportation costs and delivery time?

Accepted Answer

Freight cost and delivery time depend on the volume of goods, shipping method (sea, air, or express), and the destination port or airport. We will calculate the most accurate cost and time once this information is received.

Question 4

What certifications can your company provide?

Accepted Answer

We can provide CE, FCC, RoHS, and ISO 9001 certifications, as well as factory inspection reports and third-party test results upon request.

Question 5

Do you provide international technical support?

Accepted Answer

Yes, our technical support team is available 24/7. We have extensive experience in remote assistance and after-sales service, offering on-site support or real-time online diagnostics when necessary.

Question 6

How long is your quotation valid?

Accepted Answer

Our quotations are generally valid for 15 days, depending on possible market fluctuations in raw material or component prices.

Question 7

How can I order spare or consumable parts?

Accepted Answer

If any parts are damaged or need replacement, please contact us. We can provide spare and consumable parts at factory price to ensure the continuous operation of your products.

Question 8

What are your payment terms?

Accepted Answer

For orders under USD 2,000, we require 100% prepayment. For larger orders, we ask for a 30% deposit before production and the 70% balance before shipment. We accept T/T, Western Union, and PayPal.

Question 9

Do you support small businesses or new brands?

Accepted Answer

Yes. We support entrepreneurs and small importers by offering flexible MOQ and OEM assistance, helping them successfully enter the pet-tech market.

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