Question 1

What is your main product line?

Accepted Answer

We mainly produce outdoor wood stoves with rich styles. At the same time, we also produce fire pits like bonfires, stoves like baking ovens, sauna stoves with sauna-like effects, and unique rocket stoves, etc.

Question 2

Are you a factory or trading company?

Accepted Answer

We are a factory, we provide OEM&ODM services, and we can provide you with bulk orders and factory low prices.

Question 3

What is your main market?

Accepted Answer

Our major markets are the Middle East, Europe, Russia, North America, Africa, Japan, South Korea and Thailand.

Question 4

What is your sample policy?

Accepted Answer

We charge a sample fee and we will refund you the price difference when you order in bulk.

Question 5

Do you have the ability to do independent research and development?

Accepted Answer

Our engineering department has 6 people, we have the research and development capabilities. Meanwhile, you can send us your drawings and requirements too. After the engineer inspects it, we will let you know whether it can be done.

Question 6

What is your payment term?

Accepted Answer

T/T (Bank transfer).

Question 7

Where is your factory and how can I visit it?

Accepted Answer

Our factory is located in Yongkang, Zhejiang. It is about 2 hours' drive from Yiwu Airport, 3 hours' drive from Hangzhou Xiaoshan International Airport, and 4 hours' drive from Shanghai Hongqiao Airport.

Question 8

What should I pay attention to when using it?

Accepted Answer

The stove will generate thermal radiation during use. It is recommended to install the fireplace at a sufficient distance from flammable materials to avoid the risk of fire caused by thermal radiation. Meanwhile, please do not directly contact the surface of the stove to avoid burns.

Question 9

What services will you provide?

Accepted Answer

If you do not mind, you can tell us the following information, you are factories, wholesalers, purchasing, dealers, consumers or do engineering, design, or home. We can provide a detailed explanation to you. You will also patiently answered every question. We have established a customer complaint side, if you are not satisfied with our service, you can directly tell us via email or telephone. We answer all question for you. Thank you!

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