Question 1

Are you a trading company or a factory?

Accepted Answer

We are a factory with 20 years of experience in manufacturing plastic recycling machinery.

Question 2

Can I visit your factory?

Accepted Answer

You are very welcome to visit our factory. We can arrange a special person to receive you and introduce the production situation to you.

Question 3

Can your machines be used in my country?

Accepted Answer

Our machines are manufactured according to international standards and can be used in most countries. If your country has special voltage, frequency or other technical requirements, please let us know and we will make corresponding adjustments and adaptations.

Question 4

How do I place an order? What is the delivery time?

Accepted Answer

First, please contact us and let us know the machine model and output requirements you need. We will provide you with a detailed quotation and order process. The standard delivery time is 30 working days after payment of the deposit. For large - scale production lines, the delivery time may be extended to 40 working days.

Question 5

What payment methods do you accept?

Accepted Answer

We usually accept payment methods such as T/T and L/C. The specific payment method can be determined through negotiation between the two parties.

Question 6

Do your machines have CE certification?

Accepted Answer

Our machines have passed CE certification. If you need other certifications, we can also assist in handling them according to your requirements.

Question 7

What is the warranty period for your plastic machinery?

Accepted Answer

The warranty period for our plastic machinery is one year. During the warranty period, we will provide free repair services and replace damaged parts (non - human factors).

Question 8

Are the machines tested before delivery?

Accepted Answer

Yes, all our machines will be strictly tested before delivery to ensure that their performance and quality meet the standards. We will also provide you with the machine test video and report.

Question 9

How do I purchase replacement parts? Do you provide after - sales service?

Accepted Answer

When shipping, we will provide you with a certain number of vulnerable parts. If you need to purchase replacement parts later, you can contact us at any time. We have sufficient inventory parts available. We also provide a complete after - sales service. If you have any questions, our after - sales team will respond in a timely manner and solve them for you.

Question 10

Can you install the machine for us?

Accepted Answer

We will provide a detailed installation manual and technical support for each machine. For large - scale projects, we can arrange professional technicians to go to your site for installation and debugging, and provide operation training for your employees.

Question 11

How to guarantee the cargo transportation safety?

Accepted Answer

We will purchase transportation insurance for the goods, and at the same time, take strengthening measures in packaging to ensure that the goods are not damaged during transportation. And we will also arrange personnel to supervise at the loading place.

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