Question 1

What are your main products?

Accepted Answer

Our collection includes lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, complete makeup sets, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We hold GMPC and ISO22716 certifications, ensuring high quality standards. Our professional customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand/logo?

Accepted Answer

Yes, OEM printing of logos and patterns is welcome based on the Minimum Order Quantity (MOQ). For other personalized customizations, please contact us to meet your unique needs.

Question 4

Could we do customization if we can't reach your MOQ?

Accepted Answer

If you cannot meet the standard MOQ, contact our sales team to check if there is a similar palette scheduled for mass production. You may place a smaller order below the usual MOQ in such cases.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide a detailed mock-up image showing your logo on the product for your approval before entering production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Yes, we offer two complimentary samples. Shipping costs are the buyer's responsibility. Packages are typically dispatched within 1-3 working days.

Question 7

Is the color of the product on the web images authentic?

Accepted Answer

Due to varying monitor displays, we cannot guarantee an exact match between web images and physical products. Appearance may also vary on different skin tones. We recommend purchasing samples to ensure satisfaction.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

In-stock items: 5-10 working days (add 5-10 days for logo customization). Mass production orders: 15-30 working days (peak seasons may extend lead times).

Question 9

Which shipping ways are available and how to track?

Accepted Answer

We offer sea freight (to nearest port), air freight (to nearest airport), and express courier (DHL, UPS, FEDEX, TNT, EMS) to your doorstep. A tracking number is provided upon dispatch.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us promptly with photographs of the received products. We will verify your order with our warehouse to address any discrepancies.

Question 11

If I find broken powders in my products, what should I do?

Accepted Answer

A breakage rate of 1% to 3% is normal. If the rate exceeds 3%, send us detailed pictures promptly. We will provide appropriate compensation with your subsequent order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Yes, we uphold a cruelty-free standard and never test on animals. Our formulations are crafted with vegan-friendly ingredients.

Product profile

Customization

Certification

Main Ingredient

Model NO.

Form

Function

Color

Service

Ingredient

Finish Type

Effect

Sample

Lead Time

Transport Package

Specification

Trademark

Origin

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

Send Inquiry

You may also like