Question 1

What are your main products?

Accepted Answer

Our main products include a luxurious range of cosmetics designed to enhance your beauty effortlessly: lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting essentials, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, comprehensive makeup sets, makeup bases, highlighter sticks, and contour sticks.

Question 2

How can you guarantee your products' quality?

Accepted Answer

As a seasoned makeup manufacturer with over 20 illustrious years of experience, we pride ourselves on holding the prestigious GMPC and ISO22716 certifications to assure unparalleled product quality. Our professional customer service team is available 24/7 to cater to your needs and ensure a seamless experience.

Question 3

Could I print my own brand/ logo?

Accepted Answer

Ofcourse! OEMprintinglogo/pattern is warmly welcomed based on MOQ requirements. For other bespoke customizations, feel free to consult us, and we will strive to bring your vision to life.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

In such cases, please contact our sales team to explore the possibility of aligning with our current order schedule. If there's a similar palette nearing mass production that suits your preference, we are delighted to accommodate smaller orders below our MOQ.

Question 5

How to check my logo effect before production?

Accepted Answer

We will present a digital mockup featuring your logo on the product, allowing you to confirm the design before we proceed with production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Indeed, we offer 2 complimentary samples; however, you are responsible for the shipping cost. Packages are dispatched within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color renderings on different monitors, we cannot guarantee perfect alignment between web images and products, especially as shades may differ across skin tones. We highly recommend purchasing samples for verification.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For in-stock items: delivery is within 5-10 working days. (Adding a logo extends this process by an additional 5-10 days.) For mass production: delivery occurs within 15-30 working days, with possible extensions during peak seasons.

Question 9

Which shipping way is available and how to track?

Accepted Answer

By sea to your nearest port, By air to your nearest airport, By express courier (DHL, UPS, FEDEX, TNT, EMS) directly to your doorstep. Upon shipment of your order, a tracking number will be provided, enabling you to monitor the status of your consignment.

Question 10

My package has missing products. What should I do?

Accepted Answer

Kindly reach out to us promptly and provide photos of all received products. We will cross-check with ourwarehouse records to rectify any discrepancies. We sincerely apologize for any inconvenience caused!

Question 11

What should I do if I find broken powders in my products?

Accepted Answer

It's quite normal to encounter a breakage rate of about 1% to 3%. However, should this exceed 3%, kindly provide us with photographic evidence promptly. We will ensure to compensate you in your subsequent order, demonstrating our commitment to your satisfaction.

Question 12

Are your products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We uphold a steadfast commitment to ethical practices, ensuring that our products are never tested on animals. Plus, all our ingredients are conscientiously selected to be vegan-friendly, allowing you to enjoy beauty with a conscience.

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