Name: Dramatic Volume Mascara for Eye-Catching Lashes and Brows
Brand: Zhejiang Yafu Cosmetics Co., Ltd
SKU: 2071651222

Question 1

What are your main products?

Accepted Answer

Our primary offerings encompass an exquisite variety of premium cosmetics, including lip glosses, lipsticks, velvet matte lipsticks, lip masks, mascaras, lip liners, lip balms, eyebrow pencils, eye shadows, liquid eyeliners, loose powders, face paints, lip oils, lip creams, concealers, blushes, pressed powders, liquid foundations, eyeliner gels, eyebrow pomades, eyebrow powders, makeup sets, makeup bases, highlighter sticks, and contour sticks.

Question 2

How can you guarantee your products' quality?

Accepted Answer

With over twenty years of industry expertise, we uphold the highest quality standards, as evidenced by our GMPC and ISO22716 certifications. Our professional customer service team is available 24/7 to assist you with any inquiries.

Question 3

Could I print my own brand/logo?

Accepted Answer

Absolutely! OEM printing logo/pattern is welcomed based on MOQ. For other personalized customizations, feel free to consult us, and we'll strive to accommodate your needs.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

In such scenarios, please connect with our sales team to review our current order schedule. If a similar palette is set for mass production and you find it acceptable, you may place a smaller order below our MOQ. We are here to help.

Question 5

How to check my logo effect before production?

Accepted Answer

We will create a mock-up image featuring your logo on the product for your approval prior to production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Yes, we offer up to 2 free samples, with the shipping cost to be borne by you. We can dispatch the package within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color effects from different monitors and skin tones, slight differences may exist between web images and actual products. We recommend purchasing samples for precise color assessment.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For goods in stock: 5-10 working days. (Adding your logo requires an additional 5-10 days.) For mass production: 15-30 working days (longer during peak seasons).

Question 9

Which shipping methods are available, and how can I track my order?

Accepted Answer

By sea to your nearest port, by air to your nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) to your door. Once your order is shipped, we will provide a tracking number so you can monitor the status of your goods.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us immediately and provide pictures of all received products. We will verify your order with our warehouse and apologize for any inconvenience caused.

Question 11

If I find broken powders in my products. What should I do?

Accepted Answer

It's common to have a breakage rate between 1%-3%. Should it exceed 3%, send us photos promptly, and we'll ensure compensation with your next order. Your satisfaction is our priority.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! At Zhejiang Yafu Cosmetics Co., Ltd, we are unwavering in our commitment to ethical beauty. We strictly adhere to a no animal testing policy, ensuring that every product is 100% cruelty-free. Additionally, all our ingredients are meticulously selected to be vegan-friendly, so you can confidently enjoy our Matte Finish Brow Pomade and Professional Brow Care Makeup Set with perfect peace of mind, knowing it's both kind to animals and aligned with your values.

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