Question 1

What are your main products?

Accepted Answer

Our main product lineup includes: luscious lip gloss, elegant lipstick, velvet matte lipstick, nourishing lip mask, voluminous mascara, precise lip liner, moisturizing lip balm, defining eyebrow pencil, vibrant eye shadow, sleek liquid eyeliner, delicate loose powder, creative face painting, luscious lip oil, creamy lip cream, concealing concealer, radiant blush, flawless pressed powder, smooth liquid foundation, versatile eyeliner gel, shaping eyebrow pomade, defining eyebrow powder, comprehens

Question 2

How can you guarantee your products' quality?

Accepted Answer

As a seasoned makeup manufacturer with over two decades of experience, we hold GMPC and ISO22716 certificates. Our professional customer service team is available online 24/7 to assist you.

Question 3

Could I print my own brand/logo?

Accepted Answer

Ofcourse! OEMprintinglogo/pattern is welcomed based on MOQ. For other personal customizations, feel free to consult us, and we will do our utmost to accommodate your needs.

Question 4

Could we do customization if we can't reach your MOQ? What should we do?

Accepted Answer

You can contact our sales team to check our recent order schedule. If we have the same or a similar palette going into mass production and it's acceptable to you, you can place a smaller order below our MOQ. We are more than happy to assist.

Question 5

How can I check my logo effect before production?

Accepted Answer

We will provide a mockup image featuring your logo on the product and seek your approval before proceeding with production.

Question 6

Can I get a sample before placing a large order?

Accepted Answer

Yes, we offer 2 free samples; however, you will need to cover the shipping costs. Packages can be shipped out within 1-3 working days.

Question 7

Are the product colors on your website authentic and reliable?

Accepted Answer

Due to various monitor color effects, we cannot guarantee an exact match between web images and products, especially across different skin tones. We recommend purchasing samples for assessment.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

Goods in stock: 5-10 working days. (Adding your logo will take an additional 5-10 days.) Mass production: 15-30 working days (extended during peak seasons).

Question 9

Which shipping methods are available, and how can I track my order?

Accepted Answer

By sea to your nearest port. By air to your nearest airport. By express (DHL, UPS, FEDEX, TNT, EMS) to your door. Once your order is shipped, we will provide a tracking number so you can monitor the status of your shipment.

Question 10

What should I do if my package has missing products?

Accepted Answer

Please contact us immediately and provide photos of all the received products. Simultaneously, we will verify your order with ourwarehouse. We sincerely apologize for any inconvenience caused.

Question 11

If I receive broken powders in my products, what should I do?

Accepted Answer

Generally, a breakage rate of 1%-3% is considered normal. However, if it exceeds 3%, please send us pictures promptly, and we will provide compensation with your next order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely. We never test on animals, and all ingredients are vegan-friendly, ensuring ethical standards for beauty enthusiasts.

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