Question 1

What are your main products?

Accepted Answer

Our range includes Lip Gloss, Lipstick, Velvet Matte Lipstick, Lip Mask, Mascara, Lip Liner, Lip Balm, Eyebrow Pencil, Eye Shadow, Liquid Eyeliner, Loose Powder, Face Painting, Lip Oil, Lip Cream, Concealer, Blush, Pressed Powder, Liquid Foundation, Eyeliner Gel, Eyebrow Pomade, Eyebrow Powder, Makeup Set, Makeup Base, Highlighter Stick, and Contour Stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We are a trusted manufacturer with over 20 years of experience, holding GMPC and ISO22716 certifications. Our dedicated customer service team is available online 24/7 to ensure quality and satisfaction.

Question 3

Could I print my own brand/logo?

Accepted Answer

Of course! OEM printing of logo/pattern is welcomed based on MOQ. For other personal customizations, feel free to consult with us, and we will strive to meet your needs.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

Please contact our sales team to check our recent order schedule. If there is a similar palette slated for mass production that you can accept, you may place a smaller order below our MOQ, and we will be more than happy to assist.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide you with a mock-up image showing your logo on the product for your approval before production begins.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Yes, we offer up to 2 free samples; however, you will need to cover the shipping costs. We will dispatch the package within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color displays on different monitors, we can't ensure an exact match between web images and the actual product. Additionally, colors may appear differently on various skin tones. We recommend purchasing samples to check.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

Goods in stock: 5-10 working days. (If you need logo customization, allow an additional 5-10 days.) Mass production: 15-30 working days, with longer lead times during peak seasons.

Question 9

Which shipping way is available and how to track?

Accepted Answer

Shipping options include By sea to the nearest port, By air to the nearest airport, and By express (DHL, UPS, FEDEX, TNT, EMS) to your door. We will provide a tracking number once your order ships, so you can monitor its status.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us immediately and provide pictures of all the products received. We will verify your order with our warehouse. We apologize for any inconvenience caused.

Question 11

If I receive broken powders in my products, what should I do?

Accepted Answer

It is generally accepted that a breakage rate of 1%-3% is normal. Should the breakage exceed 3%, please promptly send us pictures of the affected products. We will ensure compensation is provided with your next order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We take pride in our commitment to ethical practices. Our products are never tested on animals, and all ingredients used are vegan-friendly.

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