Question 1

What are your main products?

Accepted Answer

Our main products include an extensive range of cosmetics: lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

As a seasoned makeup manufacturer with over 20 years of experience, we uphold the highest standards of quality, certified by GMPC and ISO22716. Our professional customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand/logo?

Accepted Answer

Of course! OEM printing logo/pattern is welcomed based on MOQ. For other personal customizations, feel free to consult us, and we'll do our best to accommodate your needs.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

In such cases, please get in touch with our sales team to check our recent order schedule. If we have a similar palette going into mass production that you can accept, you may place a smaller order below our MOQ. We are more than happy to assist.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide a mock-up image featuring your logo on the product for your approval before proceeding with production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Yes, we offer 2 free samples, with the shipping cost borne by you. We can ship the package within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color effects of different monitors and skin tones, there may be slight differences between web images and actual products. We recommend purchasing samples for accurate color assessment.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For goods in stock: 5-10 working days. (Adding your logo requires an additional 5-10 days.) For mass production: 15-30 working days (longer during peak seasons).

Question 9

Which shipping methods are available, and how can I track my order?

Accepted Answer

By sea to your nearest port, by air to your nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) to your door. Once your order is shipped, we will provide a tracking number so you can monitor the status of the goods.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us promptly and provide pictures of all received products. We will verify your order with our warehouse and apologize for any inconvenience caused.

Question 11

If I find broken powders in my products. What should I do?

Accepted Answer

It's typical to have a breakage rate between 1%-3%. Should it exceed 3%, simply send us photos promptly, and we'll ensure compensation with your next order. Your satisfaction is our priority.

Question 12

Are the products cruelty-free and vegan friendly?

Accepted Answer

Absolutely! We strictly adhere to no animal testing policies, and all our ingredients are vegan-friendly. Enjoy using our products with a clear conscience.

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