Question 1

What are your main products?

Accepted Answer

Our main products include a diverse range of high-quality cosmetics such as lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

As an experienced makeup manufacturer with over 20 years in the industry, we hold both GMPC and ISO22716 certifications, ensuring our products meet the highest quality standards. Our professional customer service team is available online 24 hours a day to assist you.

Question 3

Could I print my own brand/ logo?

Accepted Answer

Of course! OEM printing logo/pattern is welcomed based on MOQ requirements. For further personal customizations, feel free to consult us, and we will strive to accommodate your needs.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

If you cannot meet our MOQ, please get in touch with our sales team. We can check our latest order schedule, and if there is a similar palette in mass production, you may place a smaller order under our MOQ. We are happy to assist you in finding a viable solution.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide you with a mock-up image featuring your logo on the product for your approval before proceeding with production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Yes, we can offer you 2 free samples, but you will need to cover the shipping cost. Packages can be shipped out within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color effects on different monitors and different skin tones, we cannot guarantee that web images will match the products exactly. We encourage you to purchase samples for accurate evaluation.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For goods in stock: 5-10 working days. (If logo customization is needed, it requires an additional 5-10 days.) For mass production: 15-30 working days (Longer during peak seasons.)

Question 9

Which shipping way is available and how to track?

Accepted Answer

By sea to the nearest port. By air to the nearest airport. By express (DHL, UPS, FEDEX, TNT, EMS) to your door. Once your order is shipped, we will provide you with a tracking number for accurate tracking of your goods.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us immediately and provide pictures of all the products you received. We will verify your order with our warehouse. We apologize for any inconvenience caused and will address the issue promptly.

Question 11

If got broken powders in my products. What should I do?

Accepted Answer

Typically, a breakage rate of 1%-3% is considered normal. If it exceeds 3%, please promptly send us pictures, and we will ensure compensation with your next order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely, we never conduct animal testing, and all our ingredients are vegan-friendly.

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