Question 1

What are your main products?

Accepted Answer

Our lineup includes lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting tools, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, and complete makeup sets, plus makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

With over two decades of expertise, we hold GMPC and ISO22716 certifications. Our dedicated professional customer service team is available online 24/7 to assist with any inquiries.

Question 3

Could I print my own brand or logo?

Accepted Answer

Of course! We enthusiastically offer OEM printing services for your logo or pattern based on our MOQ. For any additional personalized customizations, feel free to consult with us.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

If our MOQ seems challenging, reach out to our sales team to review our current production schedule. If a similar product is set for mass production and meets your needs, we happily accommodate smaller orders under our MOQ.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide a digital mock-up showcasing your logo on the product, allowing you to approve and be delighted with the design before production begins.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Certainly! We offer two complimentary samples with only the shipping cost on you. Your sample package will be shipped out within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying monitor displays and differences in skin tones, we cannot guarantee exact matches between web images and actual product colors. We highly recommend ordering samples to ensure satisfaction.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For in-stock items, expect delivery within 5-10 working days. Should you require logo customization, allow an additional 5-10 days. For mass production, delivery takes 15-30 working days, with potential extensions during peak seasons.

Question 9

Which shipping way is available and how to track?

Accepted Answer

We offer shipping by sea directly to your nearest port, air shipping to your closest airport, and express delivery (DHL, UPS, FEDEX, TNT, EMS) directly to your door. Once your order ships, we will provide a tracking number.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us immediately. Kindly take photos of all received products, and we will verify your order against our warehouse records. We sincerely apologize for any inconvenience and will resolve the issue promptly.

Question 11

If I encounter broken powders in my products, what are the recommended steps?

Accepted Answer

Typically, a breakage rate ranging from 1% to 3% is within normal expectations. However, if the breakage exceeds 3%, kindly provide us with photographs promptly. We are committed to ensuring your satisfaction and will arrange compensation with your subsequent order.

Question 12

Are your products cruelty-free and suitable for vegans?

Accepted Answer

Absolutely, we are proud to assert that our products are never tested on animals, and all ingredients are carefully selected to be vegan-friendly.

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