Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting products, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup sets, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We have over two decades of experience and hold GMPC and ISO22716 certifications. Our professional customer service team is available 24/7, and we perform 100% visual and function inspection on finished products.

Question 3

Could I print my own brand/logo?

Accepted Answer

Yes, OEM printing of logo/pattern is welcomed based on MOQ. For further personal customizations, please consult with us to meet your unique branding needs.

Question 4

Could we customize, but we can't reach your MOQ. What should I do?

Accepted Answer

If you cannot reach the MOQ, connect with our sales team to check the current production schedule. If we are initiating mass production of a similar palette, we can accommodate smaller orders below our MOQ with your consent.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide a digital mockup featuring your logo on the product for your approval prior to commencing production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Absolutely! We offer two complimentary samples. Shipping costs are your responsibility, and the package ships within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying monitor displays, exact matches cannot be guaranteed. Colors may also vary by skin tone. We recommend purchasing samples to ensure satisfaction.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

In-stock items take 5-10 working days (plus 5-10 days for logo). Mass production takes 15-30 working days, with longer durations during peak seasons.

Question 9

Which shipping way is available and how to track?

Accepted Answer

We ship by sea, air, or express (DHL, UPS, FEDEX, TNT, EMS). Once dispatched, we provide a tracking number to monitor your shipment's status.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please reach out promptly with photos of all received items. We will verify your order with our warehouse and apologize for any inconvenience.

Question 11

What should I do if I find broken powders in my products?

Accepted Answer

A breakage rate of 1%-3% is standard. If it exceeds 3%, please provide photographs, and we will ensure compensation in your subsequent order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Yes, we are committed to ethical practices. We never test on animals, and our ingredients are carefully selected to be vegan-friendly.

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