Question 1

What are your main products?

Accepted Answer

Our lineup includes lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We uphold the highest quality standards validated by GMPC and ISO22716 certifications. Our professional customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand/logo?

Accepted Answer

Of course! OEM printing of logo and pattern is warmly welcomed based on minimum order quantity (MOQ). For personalized customization requests, please consult with us.

Question 4

Can we customize, but can't meet your MOQ? What should we do?

Accepted Answer

Please reach out to our sales team. We can check our current production schedule. If we have an identical or similar palette in production, we may assist with a smaller order below our usual MOQ.

Question 5

How can I check my logo's effect before production?

Accepted Answer

We will provide a detailed mock-up image showcasing your logo on the product for your confirmation prior to production.

Question 6

Can I receive a sample before placing large orders?

Accepted Answer

Absolutely! We offer 2 complimentary samples. However, shipping costs will be borne by you. Packages are typically dispatched within 1-3 working days.

Question 7

Are the colors of the products on the web images authentic and reliable?

Accepted Answer

Due to varying color displays of different monitors, we cannot ensure exact image-to-product color matching. Additionally, color appearance may vary on different skin tones. We recommend purchasing samples for assurance.

Question 8

What is the universal lead time for order delivery?

Accepted Answer

For in-stock items: Delivery within 5-10 working days. Adding your logo requires an additional 5-10 days. Mass production takes 15-30 working days, which may extend during peak seasons.

Question 9

Which shipping methods are available, and how can I track my order?

Accepted Answer

Available methods include sea freight to your nearest port, air freight to your nearest airport, and express services (DHL, UPS, FEDEX, TNT, EMS) to your door. A tracking number will be provided once shipped.

Question 10

My package is missing some products. What should I do?

Accepted Answer

Please contact us promptly and provide photos of all received products. We will verify your order with our warehouse and sincerely apologize for any inconvenience.

Question 11

If I find broken powders in my products, what is the recommended course of action?

Accepted Answer

It is typical for the breakage rate to be between 1%-3%. Should your breakage rate exceed 3%, promptly share photographic evidence with us, and we will ensure compensation with your subsequent order.

Question 12

Are your products cruelty-free and suitable for vegans?

Accepted Answer

Absolutely! Our products are never tested on animals, and we take pride in offering ingredients that are entirely vegan-friendly.

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