Question 1

What are your main products?

Accepted Answer

Our range includes lip glosses, lipsticks, lip masks, mascara, lip liners, lip balms, eyebrow pencils, eye shadows, liquid eyeliners, loose powders, face paints, lip oils, lip creams, concealers, blushes, pressed powders, liquid foundations, gel liners, eyebrow pomades, eyebrow powders, makeup sets, makeup bases, highlighter sticks, and contour sticks.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We are a reputable manufacturer with over two decades of experience, holding GMPC and ISO22716 certifications. Our dedicated customer service team is available online 24/7 to assist you professionally.

Question 3

Could I print my own brand/logo?

Accepted Answer

Of course! OEM printing your unique logo or pattern is enthusiastically welcomed with respect to our MOQ requirements. For any other personalized customizations, feel free to reach out to us.

Question 4

Could we do customization, but can't meet your MOQ requirements. What should I do?

Accepted Answer

In such cases, please liaise with our sales team to explore our current order schedule. If a similar palette is set for mass production that meets your acceptance, we invite you to place a smaller order below our MOQ.

Question 5

How can I check my logo effect before production?

Accepted Answer

We will provide a digital mock-up showcasing your logo on the product to ensure your satisfaction before we proceed with production.

Question 6

Can I receive a sample before placing large orders?

Accepted Answer

Absolutely! We offer two complimentary samples; however, the shipping cost will be at your expense. Your package can be dispatched within 1-3 business days.

Question 7

Is the color of the product in the web images authentic and reliable?

Accepted Answer

Due to varying monitor displays and skin tone differences, exact color representation cannot be guaranteed. We highly recommend purchasing samples for an accurate assessment.

Question 8

What's the standard lead time for order delivery?

Accepted Answer

For goods in stock, expect delivery within 5-10 business days. Customization with your logo requires an additional 5-10 days. For mass production orders, anticipate a lead time of 15-30 business days, with longer durations during peak seasons.

Question 9

Which shipping methods are available and how can I track my order?

Accepted Answer

Shipping options include sea freight to the nearest port, air freight to the nearest airport, and express delivery (DHL, UPS, FEDEX, TNT, EMS) directly to your doorstep. Once dispatched, we provide a tracking number for monitoring.

Question 10

My package is missing some products. What should I do?

Accepted Answer

Please reach out to us promptly with photographs of all received products. Simultaneously, we will verify your order with our warehouse team. We sincerely apologize for any inconvenience and are committed to resolving the issue swiftly.

Question 11

If I discover broken powders in my products, what are the next steps I should take?

Accepted Answer

Typically, a breakage rate of 1%-3% is considered within normal limits. However, if you experience a breakage rate exceeding 3%, we encourage you to promptly send us pictures. We will arrange compensation with your next order.

Question 12

Are your products cruelty-free and Vegan friendly?

Accepted Answer

Absolutely! We uphold a strict no-animal-testing policy, ensuring that all our ingredients are vegan-friendly, offering you peace of mind with every purchase.

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