Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We are a makeup manufacturer with more than 20 years' experience and hold GMPC and ISO22716 certificates. We also have a professional customer service team available 24 hours online.

Question 3

Could I print my own brand/logo?

Accepted Answer

Of course! OEM printing of logo/pattern is welcomed based on MOQ. For other personal customizations, please consult us, and we will try our best to implement them for you.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

Under this condition, you can contact our sales and check our recent order schedule. If we have the same or similar palette going into mass production and you accept it, you can place a smaller order under our MOQ. We would be very glad to assist.

Question 5

How to check my logo effect before production?

Accepted Answer

We will show you a mock-up picture (with your logo on the product) and confirm it with you before production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Yes, we can provide you with 2 free samples, but you need to pay the shipping cost. The package can be shipped out within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Based on the different color effects of different monitors, we cannot guarantee that there will be no difference between the web images and the products. It is also tested differently on different skin tones, so we encourage you to purchase samples.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

Goods in stock: 5-10 working days. (If you need to add your logo on items, it needs 5-10 days to make your logo.) Mass production: 15-30 working days (It's longer in peak season).

Question 9

Which shipping way is available and how to track?

Accepted Answer

By sea to your nearest port, by air to your nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) to your door. When your order ships out, we will provide you a tracking number so you can know clearly the status of the goods.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us timely and take all the products pictures together. At the same time, we will confirm your order with our warehouse. We apologize for any inconveniences!

Question 11

If got broken powders in my products. What should I do?

Accepted Answer

Generally, a broken rate from 1%-3% is normal. If it is over than 3%, please send pictures in time, and we will compensate at your next order.

Question 12

Are the products cruelty free and Vegan friendly?

Accepted Answer

Yes, we never test on animals and the ingredients are vegan friendly.

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