Question 1

What are your main products?

Accepted Answer

Our main products include an extensive range of beauty essentials: lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup sets, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

With over 20 years of industry experience as a leading makeup manufacturer, we proudly hold GMPC and ISO22716 certifications. Our dedicated professional customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand/logo?

Accepted Answer

Ofcourse! OEM printing logo/pattern is welcomed based on MOQ. For other personal customizations, please consult with us, and we'll strive to accommodate your requests.

Question 4

Could we customize, but we can't reach your MOQ. What should we do?

Accepted Answer

In this case, please reach out to our sales team to check our current order schedule. If there is a similar palette that aligns with our mass production plans and is suitable for you, we can accept a smaller order below our MOQ. We're here to help!

Question 5

How can I check my logo effect before production?

Accepted Answer

We will provide you with a mock-up image featuring your logo on the product for confirmation before proceeding with production.

Question 6

Can I get a sample before placing a big order?

Accepted Answer

Yes, you can receive up to 2 free samples, but the shipping cost will be at your expense. Samples are typically shipped out within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to variations in monitor displays and different skin tones, we cannot guarantee that web images will be an exact match to the product. We recommend purchasing samples for an accurate representation.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For goods in stock: 5-10 working days. (Adding a logo will require an additional 5-10 days.) For mass production: 15-30 working days (longer during peak seasons).

Question 9

Which shipping methods are available and how can I track my order?

Accepted Answer

By sea to your nearest port, By air to your nearest airport, By express (DHL, UPS, FEDEX, TNT, EMS) to your door. Once your order is shipped, we will provide you with a tracking number so you can monitor your shipment's status.

Question 10

My package has missing products. What should I do?

Accepted Answer

Promptly contact us and provide pictures of all received products. We will verify your order with our warehouse and resolve the issue. We apologize for any inconvenience caused.

Question 11

If I find broken powders in my products, what should I do?

Accepted Answer

Generally, a breakage rate of 1%-3% is considered normal. However, if it exceeds 3%, please promptly send us pictures. We will ensure compensation in your next order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We uphold a strict policy against animal testing, and all our ingredients are vegan-friendly.

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