Question 1

What are your main products?

Accepted Answer

Our collection includes luxurious lip gloss, bold lipstick, velvet matte lipstick, nourishing lip mask, volumizing mascara, precise lip liner, soothing lip balm, defining eyebrow pencil, vibrant eye shadow, sleek liquid eyeliner, fine loose powder, creative face painting, enriching lip oil, creamy lip cream, perfecting concealer, radiant blush, flawless pressed powder, smooth liquid foundation, versatile eyeliner gel, enhancing eyebrow pomade, chic eyebrow powder, complete makeup set, flawless m

Question 2

How can you guarantee your products' quality?

Accepted Answer

With over two decades of expertise, we hold esteemed GMPC and ISO22716 certifications. Our dedicated customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand/logo?

Accepted Answer

Of course! OEM printing of logo and pattern is enthusiastically welcomed based on the Minimum Order Quantity (MOQ). For other personalized customizations, please reach out to us to meet your unique needs.

Question 4

Could we do customization, but we can't reach your MOQ. What should I do?

Accepted Answer

If you face this challenge, contact our sales team to review our current order schedule. If a similar palette is slated for mass production, you may place a smaller order below our usual MOQ.

Question 5

How to check my logo effect before production?

Accepted Answer

We will present a detailed mock-up image showcasing your logo on the product for your approval prior to entering production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Absolutely! We offer two complimentary samples. Please note that shipping costs are your responsibility. Packages are typically dispatched within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying monitor displays, we cannot assure an exact match between web images and physical products. Appearance may also vary on diverse skin tones. We highly recommend purchasing samples to ensure satisfaction.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For in-stock items: 5-10 working days (plus 5-10 days for logo customization). For mass production orders: 15-30 working days. Peak seasons may extend lead times.

Question 9

Which shipping way is available and how to track?

Accepted Answer

Shipping options include sea (to nearest port), air (to closest airport), and express courier (DHL, UPS, FEDEX, TNT, EMS) to your doorstep. A tracking number is provided upon dispatch.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us promptly and provide photographs of the received products. We will verify your order with our warehouse to address any discrepancies.

Question 11

If I find broken powders in my products, what should I do?

Accepted Answer

A breakage rate between 1% to 3% is normal. If the rate exceeds 3%, send us detailed pictures promptly, and we will provide appropriate compensation with your subsequent order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We uphold a cruelty-free standard, never testing on animals. Our formulations are crafted with vegan-friendly ingredients.

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