Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We are a makeup manufacturer with over 20 years of experience. We hold GMPC and ISO22716 certifications. Our professional customer service team is available online 24 hours a day.

Question 3

Could I print my own brand or logo?

Accepted Answer

Of course! OEM printing your logo or pattern is welcomed based on MOQ. For other personal customizations, feel free to consult us, and we'll do our utmost to accommodate your needs.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

In this case, you can contact our sales team to check our recent production schedule. If there is a similar product palette in mass production that you can accept, you may place a smaller order below our MOQ. We are more than happy to assist.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide a mock-up image showing your logo on the product for your approval before production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Yes, we can provide 2 free samples, but you need to cover the shipping cost. Packages can be shipped out within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to variations in monitor displays, we can't guarantee that web images will match the products exactly. As colors also test differently on various skin tones, we recommend purchasing samples for accurate color assessment.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For goods in stock: 5-10 working days. (Adding your logo will require an additional 5-10 days.) For mass production: 15-30 working days (extended length during peak seasons).

Question 9

Which shipping way is available and how to track?

Accepted Answer

By sea to your nearest port, by air to your nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) to your door. Once your order ships, we will provide a tracking number so you can monitor the status of your goods.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us promptly and provide photos of all products received. We will confirm your order with our warehouse. We apologize for any inconvenience this may cause.

Question 11

If my products contain broken powders, what should I do?

Accepted Answer

Generally, a breakage rate of 1%-3% is considered normal. However, if it exceeds 3%, please promptly send us pictures, and we will ensure compensation in your next order.

Question 12

Are your products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We never test on animals, and our ingredients are entirely vegan-friendly.

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