Question 1

What are your main products?

Accepted Answer

Our exquisite collection includes a variety of beauty essentials: luxurious lip gloss, bold lipstick, elegant velvet matte lipstick, nourishing lip mask, volumizing mascara, precise lip liner, soothing lip balm, defining eyebrow pencil, vibrant eye shadow, sleek liquid eyeliner, fine loose powder, creative face painting, enriching lip oil, creamy lip cream, perfecting concealer, radiant blush, flawless pressed powder, smooth liquid foundation, versatile eyeliner gel, enhancing eyebrow pomade, ch

Question 2

How can you guarantee your products' quality?

Accepted Answer

With over two decades of expertise in the makeup industry, we are proud to hold esteemed GMPC and ISO22716 certifications, ensuring the finest quality standards. Our dedicated and professional customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand/logo?

Accepted Answer

Ofcourse! OEMprintinglogo/pattern is enthusiastically welcomed based on the Minimum Order Quantity (MOQ). For other personalized customizations, feel free to reach out to us, and we will earnestly endeavor to meet your unique needs.

Question 4

Could we do customization, but we can't reach your MOQ. What should I do?

Accepted Answer

If you face this challenge, simply contact our sales team to review our current order schedule. Should there be a similar palette slated for mass production that meets your approval, you're welcome to place a smaller order below our usual MOQ. We are more than happy to accommodate your needs.

Question 5

How to check my logo effect before production?

Accepted Answer

We will present you with a detailed mock-up image showcasing your logo on the product to gain your approval prior to entering production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Absolutely! We are delighted to offer you 2 complimentary samples. However, kindly note that shipping costs will be your responsibility. Packages are typically dispatched within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Given the varying color displays across different monitors, we cannot assure an exact match between web images and physical products. Moreover, the appearance may vary on diverse skin tones. Thus, we highly recommend purchasing samples to ensure satisfaction.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For in-stock items: expect delivery within 5-10 working days. (For products requiring logo customization, please allow an additional 5-10 days for branding.) For mass production orders: anticipate delivery within 15-30 working days. (Please note peak seasons may extend lead times.)

Question 9

Which shipping way is available and how to track?

Accepted Answer

By sea, arriving at your nearest port. By air, reaching your closest airport. By express courier (DHL, UPS, FEDEX, TNT, EMS) directly to your doorstep. Upon dispatch, a tracking number will be provided to keep you informed of your shipment's progress.

Question 10

My package has missing products. What should I do?

Accepted Answer

We apologize for any inconvenience! Kindly contact us promptly and provide photographs of the received products. We will verify your order with ourwarehouse to address any discrepancies.

Question 11

If I find broken powders in my products, what should I do?

Accepted Answer

It's completely normal to have a breakage rate between 1% to 3%. However, if you encounter a breakage rate exceeding 3%, simply send us detailed pictures promptly. We assure you of appropriate compensation with your subsequent order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We proudly uphold a cruelty-free standard, never testing on animals. Plus, our formulations are crafted with vegan-friendly ingredients.

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