Question 1

What are your main products?

Accepted Answer

Our stellar lineup includes: lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

With over 20 years of expertise in makeup manufacturing, we proudly hold GMPC and ISO22716 certifications. Our dedicated customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand/ logo?

Accepted Answer

Ofcourse! OEM printing of logos/patterns is warmly welcomed based on our MOQ. For other personalized customizations, feel free to consult with us, and we will strive to make it happen.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

If you can't meet our MOQ, please contact our sales team. You might be able to place a smaller order if we are running mass production of a similar palette. Your satisfaction is our priority.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide you with a mock-up image showcasing your logo on the product for approval before production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Yes, we offer 2 free samples. However, shipping costs are to be borne by you. Orders can be shipped within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying monitor displays and skin tones, slight differences may exist between the web images and actual products. Thus, we recommend purchasing samples for an accurate assessment.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For in-stock goods: 5-10 working days. (Adding your logo? Allocate an additional 5-10 days.) For mass productions: 15-30 working days (longer during peak seasons).

Question 9

Which shipping way is available and how to track?

Accepted Answer

By sea to your nearest port, by air to your nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) to your door. Once your order ships, we will provide you with a tracking number so you can easily monitor the shipment status.

Question 10

My package has missing products. What should I do?

Accepted Answer

Contact us promptly and provide pictures of all received products. We will verify with our warehouse and address any discrepancies. We apologize for any inconvenience caused!

Question 11

What should I do if I find broken powders in my products?

Accepted Answer

It is normal to experience a breakage rate of 1%-3%. If the damage exceeds 3%, please promptly send us pictures, and we will provide compensation with your next order.

Question 12

Are your products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We never test on animals, and all our ingredients are formulated to be vegan-friendly.

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