Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting products, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup sets, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

As a premier makeup manufacturer with over two decades of experience, we hold GMPC and ISO22716 certifications. Our dedicated professional customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand/logo?

Accepted Answer

Of course! OEM printing of logo/pattern is welcomed based on MOQ. For further personal customizations, feel free to consult with us to meet your unique branding needs.

Question 4

Could we customize, but we can't reach your MOQ. What should I do?

Accepted Answer

If you cannot reach the MOQ, connect with our sales team to explore our current production schedule. If we are initiating mass production of a similar palette and you consent, we can accommodate smaller orders below our MOQ.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide a digital mockup featuring your logo on the product for your approval prior to commencing production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Absolutely! We are happy to offer you two complimentary samples; however, shipping costs are your responsibility. Expect the package to ship within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color displays on different monitors, exact matches between web images and actual products cannot be guaranteed. Also, colors may appear differently depending on individual skin tones. We recommend purchasing samples to ensure satisfaction.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For in-stock items, delivery takes 5-10 working days (adding your logo requires an additional 5-10 days). For mass production, expect 15-30 working days, with longer durations during peak seasons.

Question 9

Which shipping way is available and how to track?

Accepted Answer

Shipping options include by sea to your nearest port, by air to your nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) directly to your door. Once dispatched, we provide a tracking number to monitor your shipment's status.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please reach out to us promptly, providing photos of all received items. Concurrently, we will verify your order with our warehouse. We sincerely apologize for any inconvenience caused!

Question 11

What should I do if I find broken powders in my products?

Accepted Answer

A breakage rate between 1%-3% is generally considered standard. However, if you experience a breakage rate exceeding 3%, please promptly provide us with photographs, and we'll ensure compensation in your subsequent order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We take pride in our commitment to ethical practices. We never test on animals, and our ingredients are carefully selected to be vegan-friendly.

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