Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We are a trusted makeup manufacturer with over two decades of expertise. Our quality is backed by GMPC and ISO22716 certifications, assuring you of exceptional standards. A dedicated professional customer service team is available 24/7 to ensure your queries and needs are addressed promptly.

Question 3

Can I print my own brand or logo?

Accepted Answer

Of course! OEM printing logo/pattern is warmly welcomed based on MOQ. For personalized customizations, please consult with us. We'll make every effort to bring your vision to life.

Question 4

What if I want to customize but cannot reach the MOQ?

Accepted Answer

In such cases, reach out to our sales team to explore options. We can accommodate smaller orders if they align with our current production schedules. We are here to help!

Question 5

How can I check my logo effect before production?

Accepted Answer

We will provide a digital mockup featuring your logo on the product. This will be shared with you for approval before production starts.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Absolutely, we offer 2 complimentary samples. Shipping costs are applicable. Samples are dispatched within 1-3 working days.

Question 7

Is the color of the product on the web images authentic?

Accepted Answer

Due to variable monitor color effects, we cannot guarantee perfect color accuracy. Also, colors may vary on different skin tones. We recommend purchasing samples for a true color test.

Question 8

What is the universal lead time for order delivery?

Accepted Answer

For in-stock items: 5-10 working days. Adding your logo requires an additional 5-10 days. Mass production orders: 15-30 working days, with possible extensions during peak season.

Question 9

Which shipping methods are available?

Accepted Answer

By sea to your nearest port for cost-effective transport. By air to your nearest airport for faster delivery. By express (DHL, UPS, FEDEX, TNT, EMS) directly to your doorstep for convenience. A tracking number will be provided once your order ships.

Question 10

What should I do if my package has missing products?

Accepted Answer

Please contact us immediately with photos of the received products. We will verify with our warehouse and resolve any discrepancies swiftly. We apologize for any inconvenience.

Question 11

What if I discover broken powders in my products?

Accepted Answer

A minor percentage of breakage, typically between 1% and 3%, is considered within normal limits. However, if this exceeds 3%, kindly capture images and send them to us promptly. We will ensure you receive compensation with your next order.

Question 12

Are your products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely, we uphold a strict no-animal-testing policy, and all our ingredients are meticulously chosen to be vegan-friendly, aligning with ethical beauty standards.

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