Question 1

What are your main products?

Accepted Answer

Our premier collection features an exquisite range of cosmetics including lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

As a seasoned makeup manufacturer with over 20 years of expertise, we proudly hold GMPC and ISO22716 certifications, ensuring top-notch quality. Our dedicated and professional customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand/logo?

Accepted Answer

Ofcourse! OEMprintinglogo/pattern is warmly welcomed based on our MOQ. For any other personalized customizations, feel free to consult with us, and we will strive to accommodate your needs.

Question 4

Could we do customization, but we can't reach your MOQ. What should I do?

Accepted Answer

In such cases, please contact our sales team to check our current order schedule. If we have a similar palette entering mass production that you can accept, you may place a smaller order under our MOQ, and we would be delighted to assist you.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide you with a mock-up picture featuring your logo on the product, for you to confirm before we proceed with production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Certainly! We offer 2 complimentary samples; however, shipping costs will need to be covered by you. Within 1-3 working days, your package can be dispatched.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color display settings on different monitors, we cannot fully guarantee that web images will perfectly match the actual products. Additionally, color appearances can vary on different skin tones, so we encourage ordering samples for verification.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For goods in stock: 5-10 working days. (Adding your logo to items may require an additional 5-10 days.) For mass production: 15-30 working days, with potential extensions during peak seasons.

Question 9

Which shipping methods are available and how do I track my order?

Accepted Answer

By sea to your nearest port, by air to your nearest airport, or by express courier (DHL, UPS, FEDEX, TNT, EMS) directly to your door. Upon shipping, we will provide you with a tracking number so you can monitor your order's status.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please reach out to us promptly and include photographs of all received products. Simultaneously, we will verify your order with our warehouse. We sincerely apologize for any inconvenience caused!

Question 11

If I find broken powders in my products, what should I do?

Accepted Answer

Typically, a breakage rate of 1%-3% is considered normal. However, if the breakage exceeds 3%, please promptly send us images of the affected products. We will address the issue by providing compensation in your next order.

Question 12

Are the products genuinely cruelty-free and Vegan friendly?

Accepted Answer

Absolutely, our products are crafted with a commitment to being cruelty-free; we never conduct tests on animals. Moreover, our ingredients are thoughtfully selected to be completely vegan friendly.

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