Question 1

What are your main products?

Accepted Answer

Our main products include an extensive variety of makeup essentials such as: lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

With over 20 years of experience in makeup manufacturing, we proudly hold GMPC and ISO22716 certifications ensuring top-quality products. Our professional customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand/ logo?

Accepted Answer

Ofcourse! OEM printing logo/pattern is warmly welcomed based on our MOQ. For additional personal customizations, please consult us and we will strive to accommodate your needs.

Question 4

Could we do customization, but we can't reach your MOQ. What should I do?

Accepted Answer

In such cases, please contact our sales team to check our recent order schedule. If we have a similar palette going into mass production and you can accept it, you may place a smaller order below our MOQ. We are more than happy to assist.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide you with a mock-up image (featuring your logo on the product) to confirm before production commences.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Yes, we offer 2 free samples; however, you will need to cover the shipping costs. Your package can be shipped out within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to different color effects on various monitors and different skin tones, we cannot guarantee that the web images will perfectly match the actual products. We recommend purchasing samples to verify.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

Goods in stock: 5-10 working days. (For items requiring logo customization, add an extra 5-10 days.) Mass production: 15-30 working days (extended during peak seasons).

Question 9

Which shipping methods are available and how can I track my order?

Accepted Answer

By sea to your nearest port, by air to your nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) to your door. Once your order is shipped, we will provide you with a tracking number to monitor the status of your goods.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us promptly and provide pictures of all received products. We will verify your order with our warehouse. We apologize for any inconvenience caused.

Question 11

What should I do if I find broken powders in my products?

Accepted Answer

It is normal for a breakage rate of 1%-3%. However, if the breakage exceeds 3%, please promptly send us pictures, and we will ensure compensation with your next order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We pride ourselves on never testing on animals, and all our ingredients are completely vegan-friendly.

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