Question 1

What are your main products?

Accepted Answer

Our lineup includes lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting tools, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, and complete makeup sets. We also provide makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

With over two decades of expertise, we hold GMPC and ISO22716 certifications. Our professional customer service team is available online 24/7 to assist with any inquiries.

Question 3

Could I print my own brand or logo?

Accepted Answer

Of course! We offer OEM printing services for your logo or pattern based on our MOQ. For additional personalized customizations, feel free to consult with us.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

If our MOQ seems challenging, reach out to our sales team to review our current production schedule. If a similar product is set for mass production, we can accommodate smaller orders.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide a digital mock-up showcasing your logo on the product, allowing you to approve and be delighted with the design before production begins.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Certainly! We offer two complimentary samples with only the shipping cost on you. Your sample package will be shipped out within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying monitor displays and differences in skin tones, we cannot guarantee exact matches. We highly recommend ordering samples to ensure satisfaction.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For in-stock items, expect delivery within 5-10 working days. With logo customization, allow an additional 5-10 days. For mass production, delivery takes 15-30 working days.

Question 9

Which shipping way is available and how to track?

Accepted Answer

We offer shipping by sea, air, and express delivery (DHL, UPS, FEDEX, TNT, EMS). Once your order ships, we will provide a tracking number.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us immediately with photos of all received products. We will verify your order against our warehouse records and resolve the issue promptly.

Question 11

If I encounter broken powders in my products, what are the recommended steps?

Accepted Answer

A breakage rate of 1% to 3% is normal. If it exceeds 3%, kindly provide photographs. We will arrange compensation with your subsequent order.

Question 12

Are your products cruelty-free and suitable for vegans?

Accepted Answer

Absolutely, our products are never tested on animals, and all ingredients are carefully selected to be vegan-friendly.

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