Question 1

What are your main products?

Accepted Answer

Our main products include: lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

As a makeup manufacturer with over 20 years of expertise, we hold GMPC and ISO22716 certificates ensuring top-quality production standards. Our professional customer service team is available online 24 hours a day to assist you.

Question 3

Could I print my own brand/ logo?

Accepted Answer

Ofcourse! OEMprintingof logos and patterns is welcomed based on MOQ requirements. For other personalized customizations, please consult us, and we will strive to accommodate your needs.

Question 4

Could we do customization, but we can't reach your MOQ. What should I do?

Accepted Answer

If you're unable to meet our MOQ, contact our sales team to review our current order schedule. If there's a similar palette in mass production, you can place a smaller order that meets your needs. We are eager to help.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide you a mock-up image with your logo on the product for your approval before production begins.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Yes, we offer 2 free samples, though you will need to cover the shipping costs.Samples can be shipped out within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color effects on different monitors and different skin tones, we cannot guarantee exact matches between web images and actual products. We recommend purchasing samples for accurate color assessment.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For goods in stock: 5-10 working days. (Adding your logo to items extends this by 5-10 days.) - For mass production: 15-30 working days. (Lead times may be longer during peak seasons.)

Question 9

Which shipping way is available and how to track?

Accepted Answer

Available shipping methods include: - By sea to your nearest port - By air to your nearest airport - By express (DHL, UPS, FEDEX, TNT, EMS) to your door - Once your order is shipped, we will provide you a tracking number so you can monitor the status of your delivery.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us immediately and provide pictures of all received products. We will verify your order with our warehouse and address any discrepancies. We apologize for any inconvenience caused.

Question 11

If I find broken powders in my products, what should I do?

Accepted Answer

Generally, a breakage rate of 1%-3% is considered normal. However, if the breakage exceeds 3%, please promptly send us pictures. We will ensure compensation is provided with your next order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Yes, we never test on animals, and all our ingredients are vegan-friendly, ensuring ethical beauty choices for you.

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