Question 1

What are your main products?

Accepted Answer

Our collection includes lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

As a manufacturer with over two decades of expertise, we hold GMPC and ISO22716 certifications. Our professional customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand or logo?

Accepted Answer

Of course! OEM printing of logo and pattern is welcomed based on MOQ. For other personal customizations, feel free to consult with us, and we will endeavor to fulfill your requests.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

In such circumstances, connect with our sales team to review our upcoming production schedule. If a similar palette is scheduled for mass production, and you find it acceptable, you can place a smaller order beneath our MOQ, and we would be delighted to assist you.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide you with a mock-up image featuring your logo on the product for your approval before proceeding with production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Absolutely, we can furnish you with 2 complimentary samples; however, you are responsible for covering the shipping expenses. Packages are ready for dispatch within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color displays on different monitors, we cannot ensure exact matches between web images and actual products. Testing on diverse skin tones also affects outcomes, so we highly recommend purchasing samples for accurate assessment.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

In-stock items: 5-10 working days. Adding your logo will require an additional 5-10 days for customization. Mass production: 15-30 working days (Extended during peak seasons).

Question 9

Which shipping way is available and how to track?

Accepted Answer

Options include sea to your nearest port, air to your nearest airport, or express (DHL, UPS, FEDEX, TNT, EMS) directly to your doorstep. Upon dispatch, we provide a tracking number for real-time status access.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please reach out to us promptly, accompanied by photos of all received items. Meanwhile, we will verify your order with our warehouse. We sincerely apologize for any inconvenience caused!

Question 11

If I find broken powders in my products, what should I do?

Accepted Answer

It's quite common for 1%-3% of products to arrive with some breakage due to handling. However, if you encounter a breakage rate exceeding 3%, please promptly send us photographs of the damaged items. We will ensure you receive compensation in your next order to maintain your satisfaction and trust.

Question 12

Are your products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We are proud to state that our products are never tested on animals, and we uphold the highest standards by ensuring all our ingredients are entirely vegan-friendly.

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