Question 1

What are your main products?

Accepted Answer

Our captivating collection includes: lip gloss, lipstick, and our luxurious velvet matte lipstick. Also available are lip masks, mascaras, and lip liners, which begin your lip care journey. Explore our elegant range of lip balms, eyebrow pencils, eye shadows, liquid eyeliners, and loose powders. Our face painting essentials, lip oils, and creamy lip creams cater to every mood. Discover our concealers, blushes, pressed powders, and liquid foundations that refine your complexion. Elevate your look

Question 2

How can you guarantee your products' quality?

Accepted Answer

As a renowned makeup manufacturer with over two decades of expertise, we are proud holders of the prestigious GMPC and ISO22716 certificates, ensuring unmatched product quality. Our dedicated and professional customer service team is available 24 hours online to cater to your every need.

Question 3

Could I print my own brand/ logo?

Accepted Answer

Ofcourse! OEM printing your logo or pattern is welcomed, based on our MOQ. We invite you to explore other personal customizations with us; we are here to make your vision a reality.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

In such cases, we invite you to reach out to our sales team. If there is a similar palette scheduled for mass production that you can accept, you can place a smaller order under our MOQ. We would be delighted to assist!

Question 5

How to check my logo effect before production?

Accepted Answer

We offer a sneak peek by presenting you with a mock-up image featuring your logo on the product for your approval before production begins.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Absolutely! We are pleased to provide you with 2 complimentary samples, though the shipping costs are to be covered by you. Expect a swift dispatch within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying monitor color displays, we cannot guarantee an exact match between web images and actual products. With different skin tones, results may vary, hence we recommend purchasing samples for accurate color assessment.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For in-stock goods, anticipate a delivery within 5-10 working days. If logo additions are required, kindly allow an additional 5-10 days for customization. For mass production, expect delivery within 15-30 working days. Please note: lead times may extend during peak seasons.

Question 9

Which shipping way is available and how to track?

Accepted Answer

Opt for sea shipment to your nearest port, or select air delivery to the airport closest to you. For direct convenience, choose express delivery (DHL, UPS, FEDEX, TNT, EMS) right to your door. Once your order is shipped, a tracking number will be provided for you to monitor the status of your package with ease.

Question 10

My package has missing products. What should I do?

Accepted Answer

Kindly contact us promptly and share images of all received products. We will immediately coordinate with our warehouse to address the issue. We deeply apologize for any inconvenience caused.

Question 11

If got broken powders in my products. What should I do?

Accepted Answer

Typically, a breakage rate ranging from 1% to 3% is considered standard. Should the breakage exceed 3%, kindly send us photographic evidence promptly. We will ensure compensation in your subsequent order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely, we pride ourselves on never conducting tests on animals. Furthermore, our carefully selected ingredients are entirely vegan-friendly.

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