Question 1

What are your primary offerings within the realm of beauty and cosmetics?

Accepted Answer

Our exquisite range of beauty essentials includes: lip gloss, lipstick, luxurious velvet matte lipstick, nourishing lip mask, volumizing mascara, precise lip liner, hydrating lip balm, defining eyebrow pencil, vibrant eye shadow, smooth liquid eyeliner, delicate loose powder, intricate face painting, restorative lip oil, creamy lip cream, flawless concealer, radiant blush, compact pressed powder, seamless liquid foundation, versatile eyeliner gel, sculpting eyebrow pomade, well-defined eyebrow p

Question 2

How do you ensure the exceptional quality of your products?

Accepted Answer

As seasoned beauty artisans with over two decades of craftsmanship, we proudly hold GMPC and ISO22716 certifications that testify to our unwavering commitment to quality. Our dedicated professional customer service team is available round-the-clock, ensuring your every need is met with precision.

Question 3

Is it possible to brand the products with my custom logo?

Accepted Answer

Of course! We wholeheartedly welcome OEM printing of logos and patterns, contingent on our minimum order quantity (MOQ). For further personalized customizations, we invite you to consult with us and we will strive to fulfill your vision.

Question 4

Can we pursue customization options even if we fall short of meeting your MOQ? What are our alternatives?

Accepted Answer

In such cases, we encourage contacting our sales team to explore our current production schedule. If a similar palette is already slated for mass production and you find it acceptable, you can place a smaller order beneath our MOQ. We stand ready to assist you in this endeavor.

Question 5

How can I review the impact of my logo before the production begins?

Accepted Answer

We will present you with a digitally rendered mock-up that showcases your logo on the product, ensuring your approval prior to commencing production.

Question 6

Is it possible to receive a sample before committing to large orders?

Accepted Answer

Absolutely, we offer two complimentary samples for your perusal, though you will be responsible for the shipping fees. Sample packages are dispatched within 1-3 working days.

Question 7

Are the colors depicted on your website images accurate and reliable?

Accepted Answer

Given the variance in monitor displays, we cannot guarantee perfect color alignment between web images and physical products. Different skin tones also present varying results, thus we recommend ordering samples for an accurate assessment.

Question 8

Can you provide the standard lead time for order delivery?

Accepted Answer

For items available in stock, expect delivery within 5-10 working days. (Adding your logo requires an additional 5-10 days.) Mass production orders typically require 15-30 working days, with longer durations during peak seasons.

Question 9

What shipping methods do you offer and how can I track my shipment?

Accepted Answer

By sea to the port nearest to you. By air to your nearest airport for quicker access. By express courier (DHL, UPS, FEDEX, TNT, EMS) delivered directly to your doorstep. Upon dispatch, we will provide you with a tracking number so you can monitor the status of your shipment effortlessly.

Question 10

If my package arrives with missing products, what steps should I take?

Accepted Answer

Promptly contact us and provide photographs of the received products. Concurrently, we will coordinate with our warehouse to verify your order. We sincerely apologize for any inconvenience caused and strive to resolve issues swiftly.

Question 11

If I discover broken powders in my products, what steps should I take?

Accepted Answer

While a breakage rate between 1%-3% is considered normal, should your breakage exceed 3%, kindly provide us with photographs promptly. We will ensure you receive compensation with your subsequent order.

Question 12

Are your products cruelty-free and suitable for vegans?

Accepted Answer

Absolutely! We steadfastly refrain from animal testing, and all the ingredients we use are vegan-friendly.

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