Question 1

What are your main products?

Accepted Answer

Our range includes lip gloss, lipstick, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting products, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup sets, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We hold GMPC and ISO22716 certifications, ensuring products meet the highest quality standards. Our dedicated professional customer service team is available 24/7 to assist you.

Question 3

Could I print my own brand/logo?

Accepted Answer

Yes, OEM printing of logo/pattern is welcomed based on MOQ. For further personal customizations, feel free to consult with us to meet your unique branding needs.

Question 4

Could we customize, but we can't reach your MOQ. What should I do?

Accepted Answer

Connect with our sales team to explore our current production schedule. If we are initiating mass production of a similar palette and you consent, we can accommodate smaller orders below our MOQ.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide a digital mockup featuring your logo on the product for your approval prior to commencing production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Absolutely! We offer two complimentary samples; however, shipping costs are your responsibility. Expect the package to ship within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color displays on different monitors and individual skin tones, exact matches cannot be guaranteed. We recommend purchasing samples to ensure satisfaction.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

For in-stock items, delivery takes 5-10 working days (adding your logo requires an additional 5-10 days). For mass production, expect 15-30 working days, with longer durations during peak seasons.

Question 9

Which shipping way is available and how to track?

Accepted Answer

Shipping options include sea to your nearest port, air to your nearest airport, or express (DHL, UPS, FEDEX, TNT, EMS) directly to your door. We provide a tracking number once dispatched.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please reach out promptly with photos of all received items. We will verify your order with our warehouse and apologize for any inconvenience caused.

Question 11

What should I do if I find broken powders in my products?

Accepted Answer

A breakage rate between 1%-3% is generally considered standard. If you experience a breakage rate exceeding 3%, please provide photographs, and we will ensure compensation in your subsequent order.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Yes, we never test on animals, and our ingredients are carefully selected to be vegan-friendly.

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