Question 1

Where is your factory located?

Accepted Answer

Our factory is located in Quyang county, Hebei Province, China. Near Beijing city of China. You can visit us from your country to Beijing International Airport. It takes about 4 hours by car from airport to our factory.

Question 2

What are our main advantages?

Accepted Answer

a. 10 years' export experience, clients in 45 countries. b. Own quarries and factories make stable supply and competitive prices. c. 300 cavers in marble factory and 200 cavers in granite factory make clients no worry of delivery. d. fine quality checking, view the introduction at homepage.

Question 3

What is the material used and How do you make your products?

Accepted Answer

All in natural stone, marble, granite, sandstone, travertine, limestone. We combined finest hand carving together with advanced CNC machine work. Our sculptures, carvings are 100% Hand Carved from Natural Solid Stone, Tiles, Countertops, Flat materials, we make them by our CNC machine.

Question 4

What colors are available?

Accepted Answer

Stone products has many color for selection, they are all natural color. Details please find from 'SAMPLE COLOR'

Question 5

What are the dimensions available?

Accepted Answer

Perfect Art & Craft Co., Ltd is highly customizable. We can carve at the dimensions preferred by you.

Question 6

Do you custom make?

Accepted Answer

Yes, we carve stone out of your drawing & picture at nice craftsmanship.

Question 7

Do you install?

Accepted Answer

We do not install directly. You can seek help from our distributors or other stone fabricators & contractors in your area.

Question 8

Can I see the production process?

Accepted Answer

Yes. We will keep you posted with production photos. We will not pack the products until we get your approval on the final products. In the meantime, we warmly welcome your visiting to our factory. After you check the quality, then we ship it.

Question 9

Do you have CD catalogue send to customers?

Accepted Answer

Yes. We have CD including all pictures of our products. If you are interested in our products, we are able to send you our CD catalogue for your selection.

Question 10

Do you accept individual order? How will you deal with individual order?

Accepted Answer

Yes, we accept individual order.

Question 11

What is the minimum quantity you require?

Accepted Answer

Our minimum order is 1 piece.

Question 12

What is your warrant policy?

Accepted Answer

Perfect Art & Craft Co., Ltd warrants that all carved stone items are of merchantable quality and will be replaced if defective or broken. The client should inform us within 10 days of delivery. Yes, we are sure that our packing is safe enough. We use strong wooden crates for outside packing. Inside, we use cardboard box. In addition, we will buy 'all risks' insurance as per your requirement. In the case of damage happens, firstly you can refer to the insurance company to claim the damage. If th

Question 13

What is the package?

Accepted Answer

The carved stone are packed in strong seaworthy wooden crates. Each stone is well protected.

Question 14

How about fumigation?

Accepted Answer

All wooden crates are fumigated before shipment. Certificate of Fumigation is provided upon request for your Custom clearance procedures.

Question 15

How many items can be loaded in a container?

Accepted Answer

Generally one container can load approximately 16-25MT depends on the items. The weight is estimated when you are quoted.

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